Sales Auditor

Key Responsibilities: ✅ Monitor and evaluate inbound & outbound customer interactions ✅ Conduct call audits and calibration sessions ✅ Provide structured feedback and coaching to agents ✅ Ensure adherence to quality, compliance, and process standards ✅ Prepare quality reports, scorecards, and performance analysis ✅ Identify performance gaps and recommend process improvements ✅ Drive quality initiatives to enhance customer experience Requirements: ✅ 1 year of experience in Quality, Call Auditing, BPO, or Call Center Operations ✅ Hands-on experience in call monitoring, auditing, and calibration ✅ Strong analytical skills and attention to detail ✅ Excellent verbal and written communication skills ✅ Good knowledge of QA methodologies and tools ✅ Proficiency in MS Excel and Word ✅ Regional language proficiency is mandatory ✅ Graduation preferred Share your CV: Contact: Raksha Shukla |