Technical Support Engineer | Networking | Complex Issue Resolution

CareerXperts Consulting · India

For engineers who can diagnose what others can’t.

This is a high-ownership technical role for someone who can go beyond ticket resolution-deeply investigate production issues, isolate root causes, reproduce failures, and work with Engineering and QA to drive problems through to resolution.

You will operate at the intersection of networking, cybersecurity, SaaS, infrastructure, and customer engineering , working on issues where technical depth and judgment matter.

The Technical Bar

→ 3+ years in Technical Support / Customer Engineering

→ Strong B2B SaaS and cybersecurity fundamentals

→ Deep networking knowledge: TCP/IP, switches, routers, network troubleshooting

→ Hands-on experience with Linux, VMware ESXi, and firewalls

→ Exposure to 802.1X/NAC and vulnerability management

→ CCNA, JNCIE, or higher preferred

→ Strong diagnostic and scripting capability

→ Ability to reproduce complex issues in lab environments

→ Clear technical communication with customers and internal engineering teams

→ Ownership from investigation → diagnosis → resolution

What You Will Own

→ Partner closely with Engineering and QA to identify recurring issues and improve product reliability

→ Translate complex technical problems into clear, actionable communication for customers and internal teams

→ Identify patterns across incidents and contribute to long-term fixes rather than repeated workarounds

→ Build and maintain a strong understanding of the product, its architecture, and networking dependencies

→ Take ownership of critical customer issues while balancing urgency, technical accuracy, and customer experience

→ Contribute to improving support processes, knowledge resources, and troubleshooting practices as the product scales

If you enjoy solving complex technical problems, investigating issues beyond the obvious, and taking ownership until they are fully resolved, let’s talk.

Write to: rekha.cxc@careerxperts.com