Audience Services Group Sales Associate

REPORTS TO:

WORKLOCATION:SCHEDULE:

STATUS: (Exempt/Non-Exempt):

COMPENSATION:

BENEFITS STATUS:

DEPARTMENT:

AudienceUDIENCEServicesSERVICESDirector,GROUPSeniorSALESSupervisors,ASSOCIATESupervisors, and Assistant Supervisor. Works closely with the Account Sales Manager.

LosFullAngelesTime including weekend and evening hours

Non-Exempt

Hourly $24.65 As outlined in the IATSE Local 857 contract Eligible through IATSE Local 857

Audience Services

AtBOUT THE COMPANY

Center Theatre Group, we believe theatre creates an extraordinary connection between artists and audiences. As one of the nation's most influential non-profit theatre companies, we provide the broadest range of theatrical entertainment in the country at the Ahmanson Theatre, the Mark Taper Forum and the Kirk Douglas Theatre. Whether it's producing new work through our robust artistic development programs or engaging people of all ages and backgrounds across Los Angeles through our community and education programs, we put theatre at the center of it all.

Center Theatre Group commits to creating a safe space where access, belonging and a positive workplace culture are rooted in all levels and aspects of our work. We aim to attract, nurture and retain staff in a supportive home where we can be our best selves. We celebrate our commonalities and embrace our differences in order to ensure that everyone has access to our work onstage, behind the scenes and in the community.

POSITION SUMMARY

Sales and service representative in direct contact with Group Sales patrons as well as the public on a daily basis representing Center Theatre Group.

Provide timely, high-quality,and personal service directly relating to ticket sales, ticket

PRIMARY RESPONSIBILITIES [ st s many as ne ded]

exchanges, donations and general information about CTG and its programs. This includes

information about subscriber, donor, and group benefits, events, performances, prices, parking,

directions, restaurants, hotels, access for patrons with disabilities, and other services offered by

CTG.

Personally cultivate relationships with groups and make them feel that they are an important

part of the Center Theatre Group family.

Manage Group waitlists and Group inquiries. Logs purchases.

Assist patrons with resolving problems while upholding CTG's customer service mission and

representing CTG to the public.

Assist patrons who have questions or problems regarding our Internet and Ticketing website.

Keep informed of current information relating to CTG and the ticketing operation. This

includes reading the Audience Services Intranet and any written material emailed or

handed out.

Reserve Group Seats from open inventory (and sometimes from holds) working closely with the

Box Office and the Account Sales Manager.

Sell and process full and discounted tickets as follows:

Full price tickets from open inventory

Discounted tickets through special promotions and Group discounts where the patron may or

may not provide a promotional code

Subscriber, Friends/Donor, and privately announced advance sales and target promotions

Targeted marketing promotions where seating is allocated and limited

Tickets for patrons in special ADA holds such as ACCESS, visually impaired, and

wheelchair seat locations.

Gift Certificates

Take reservations for free admission events.

Exchange a paid, printed, non-day of subscription ticket with the understanding that the

permission to return inventory will be restricted and limited to subscription tickets falling

under the above criteria and set by the technology available as well as training to ensure quality

customer service and jurisdictional responsibilities.

Sell new and same seat renewal subscription orders into the computer or by email along with

bonus option orders.

Enter names, addresses, phone numbers, email addresses, and assign appropriate flags to

patrons requesting to be added to our mailing list or have been referred from other

departments.

Maintain the database by changing, correcting and updating account information, merging

duplicate patron records, and cleaning up patron records following Audience Services database

standards.

Enter specific notes into the computer system about particular transactions or situations that

may be helpful to other staff members.

Adhere to the Audience Services and Group Services policies.

Adhere to the scripting of the Monthly Checklist making sure to complete every point included

on it.

Act as liaison between patrons, Box Office, IA, Subscriber Services, and Group Services

departments.

Demonstrate an ongoing commitment to ensuring that access, belonging and a positive

workplace culture are rooted in all levels and aspects of our work. Attend CTG staff and

Labor/Management meetings.

Other duties or projects as assigned.

Center Theatre Group provides a dynamic working environment in which duties and responsibilities may change. Employees are expected to be flexible and responsive to changes in the scope of their duties.

QUALIFICATIONS

Must maintain an enthusiastic rapport with staff and patrons about CTG events while

projecting a positive image of the organization.

Excellent skills in customer relations and communication (both verbal and written).

Must be a self-starter able to handle a variety of tasks concurrently, flexible, and willing to

take initiative.

Utilize organizational skills and analytical ability to maintain an accurate and efficient

organization.

Handles situations in a pleasant manner, with patience, maturity, self-confidence, and a

sense of humor.

Demonstrated ability to work well with people of diverse backgrounds.

Familiarity with integrated ticket systems and Microsoft software programs.

Familiarity with telephone systems and other office equipment.

MINIMUM REQUIREMENTS

Ability to sit, type and work at a computer for extended periods of time.

Ability to work under pressure in a fast-paced environment.

Ability to be clearly understood in the English language.

Must be able to work n a team environment.

Willingness and ability to work 40 hours per week. Flexibility to work overtime as

needed.

All employees are required to pass a background check.

In order to ensure a safe and healthy workplace, CTG recommends that all employees stay current with COVID-19 vaccinations and boosters.

CTGOMPENSATIONoffers a comprehensive compensation and benefits package including escalating paid vacation, sick, personal days and holidays, and with health benefits through lATSE local 857including medical, dental, vision, and employee assistance program.

TellHOWusTOwhyAPPLYyou are the ideal person for this job.

Please send your resume and cover letter to sczubiak@ctgla.org Please be sure to include the position title in the subject line of the email. Due to the heavy volume of resumes received, emails that do not include the job title in the subject line of the email may not be considered. In the cover letter, please indicate how you became aware of this position, e.g., name of website, current employee, other source.

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NoCenterphoneTheatrecallsGrouppleaseis. Wean equalwill contactopportunityqualifiedemployerindividualsand doestonotsetdiscriminate against any applicant on the basis of race, religion, sex, sexual orientation, gender identity, marital status, color, ancestry, disability, age, national origin, pregnancy, veteran/military status, genetic information or any other basis prohibited by law. CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.