Information Technology Specialist

Juniper Green Energy · Gurugram, India

Job Title: Assistant Manager/ Deputy Manager - IT

Department: Information Technology

Location: Corporate Office, Gurugram

About the organisation:

Juniper Green Energy is an independent renewable energy power producer in India, focused on the development, construction and operations of utility-scale solar, wind, and hybrid renewable energy projects. It is headquartered in Delhi NCR since October 2018; the company has grown its operational capacity to approximately 1.66 GWp (as of Jan 14th, 2026). With expertise spanning the entire project lifecycle – from initial concept to construction and development across India – Juniper Green Energy provides energy solutions and undertakes large-scale projects, thus playing a role in India's shift towards clean energy.

Juniper Green Energy is a part of the AT Capital Group, a globally diversified investment group based in Singapore. AT Capital Group focuses on sectors including Renewable Energy, Residential and Commercial Real Estate, with a presence in India, the GCC, and Europe. Within India, the Group also operates Experion Developers, a leading real estate company focused on luxury and sustainable developments across key locations in the country.

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Roles and Responsibilities:

• Provide advanced L3 support for complex desktop, laptop, OS, application, and endpoint issues.
• Troubleshoot escalated hardware, software, network, VPN, Microsoft 365, and security-related incidents.
• Administer and troubleshoot Active Directory, Entra ID/Azure AD, Group Policy, and endpoint management tools.
• Perform root-cause analysis (RCA) and implement permanent solutions for recurring issues.
• Support Windows OS deployment, patching, upgrades, application packaging, and endpoint configuration.
• Work closely with Network, Security, Server, and Application teams to resolve cross-functional issues.
• Handle critical incidents and provide technical guidance to L1/L2 support teams.
• Develop and maintain technical documentation, SOPs, and knowledge-base articles.
• Support IT projects, migrations, infrastructure changes, and new technology deployments.
• Ensure incidents and changes are resolved within SLA and follow ITIL processes.

Required Skills:

• 8–12 years of experience in IT/Desktop/End User Computing support.
• Strong expertise in Windows 10/11, Active Directory, Group Policy, Microsoft 365, Entra ID, TCP/IP, DNS, DHCP, and VPN.
• Hands-on experience with SCCM/MECM, Intune, or similar endpoint management tools.
• Strong troubleshooting and RCA skills.
• Experience with ServiceNow or similar ITSM platforms.
• Good knowledge of ITIL processes and change/incident management.
• Excellent communication and stakeholder-management skills.
• ITIL/Microsoft certifications are an advantage.