Technical lead

Jade Global · Maharashtra, India

Job Description

We are looking for an experienced Lead Service Now Developer to lead technical execution

across core ITSM, Enterprise Service Management (HR, Legal, Facilities, Procurement), and

custom application development. In this role, you will collaborate closely with business analysts,

delivery managers, and enterprise administrators to design, architect, and deliver high-quality

technical solutions within an Agile/Sprint framework.

Experience - 8+ Years

Job Location - Pune, Hyderabad, Bangalore (Hybrid working).

Mandatory Skills Required:

Servicenow HRSD, CMDB, ESC (Employee Service Center), Integration with third-party systems.

Experience - 8+ Years

Job Location - Pune, Hyderabad, Bangalore (Hybrid working).

Key Responsibilities

1. Solution Architecture & Application Development

● Design, develop, and customize enterprise Service Now solutions across ITSM, HRSD, Legal

Service, Facilities Service, Procurement Service, SPM, CMDB, and the Employee

Service Center (ESC) Portal.

● Architect end-to-end custom applications, automated workflows, and Catalog Items using

Flow Designer, Workflow Editor, and Service Portal widgets.

● Lead implementation of technical changes derived from Service Now family release upgrades,

ensuring progression and regression testing via Automated Test Framework (ATF).

2. Advanced Scripting, Integration & Automation

● Author and maintain complex server-side and client-side scripts, including Business Rules,

Script Includes, Client Scripts, UI Actions, UI Policies, and Scheduled Jobs. ● Build, maintain,

and optimize robust integrations with third-party systems (Active Directory, Workday, Okta,

and custom APIs) using REST, SOAP, Integration Hub, and MID Servers.

3. Stakeholder Collaboration & Agile Delivery

● Partner with Business Analysts, Delivery Managers, and stakeholders to translate

business requirements into technical design specifications.

● Contribute directly to monthly story point velocity commitments (500 SP/hrs monthly team

capacity) while adhering to strict Sprint SLAs.

● Provide technical direction, code reviews, and mentorship to mid-level Service Now

developers.

4. Performance Optimization, Escalations & L3 Support

● Perform advanced troubleshooting, performance tuning, and database query

optimization to ensure application responsiveness.

● Triage critical bugs, resolve erratic system behaviors, manage data loads, and oversee user

administration/security access patterns.

● Build custom Reports, Dashboards, and Performance Analytics to track KPIs across

operational workflows.

Key Requirements & Qualifications

● Experience: 8+ years of hands-on technical experience developing on the Service Now

platform in an enterprise or managed service environment.

● Certifications (Preferred):

○ Service Now Certified System Administrator (CSA)

○ Service Now Certified Application Developer (CAD)

○ Certified Implementation Specialist (CIS) in ITSM, HRSD, or SPM (a strong plus).

●Technical Proficiency:

○ Advanced Java Script, HTML, CSS, Angular JS (for Service Portal), JSON, and XML.

○ Deep experience with CMDB configuration, Data Models, and CSDM (Common

Service Data Model) principles.

○ Strong expertise in Service Now Automated Test Framework (ATF), Flow

Designer, and Integration Hub.

● Methodology: Strong knowledge of Agile/Scrum processes and managed services SLA models