Field Service Leader, Enterprise IT Support (DoD)

Empower AI · Boyers, United States

Empower AI in Boyers, PA is seeking a Field Service Lead to manage Tier II desk-side and field support for a DoD‑level IT program. You’ll supervise technicians, control SLAs and AQLs, coordinate dispatch, and ensure secure, well‑documented resolutions across sites. This onsite role requires travel up to 10%.

You will report to the Field Service Manager and collaborate with Service Desk, endpoint engineering, and asset management teams to maintain performance and readiness. U.S.