Network operations team lead

Job Description – Network Operations Lead

Role Overview:

We are hiring a senior Network Operations Lead to oversee day-to-day managed services operations for enterprise network environments across clients. This role requires strong technical depth in networking technologies and a proactive, hands-on leadership style.

Key Responsibilities:

Lead L2 network support operations (routing, switching, firewall, VPN, SD-WAN). Review team performance, guide on troubleshooting, and ensure operational SLAs are met. Perform periodic health checks, configuration reviews, and drive network improvements. Ensure adherence to network security and compliance best practices. Coordinate with ISPs, clients, and cross-functional teams for issue resolution. Validate incident tickets, changes, and problems; drive RCA and documentation. Work with the monitoring team to ensure relevant alerting and visibility. Lead the onboarding and documentation of new clients.

Required Skills:

Strong technical expertise in: Cisco, Juniper, Aruba, Fortinet, Palo Alto (firewalls, routers, switches) Load Balancers (F5, Citrix) SD-WAN, VPN, MPLS, BGP, OSPF Experience with monitoring tools like Solar Winds, Logic Monitor, etc. Exposure to NAC, NMS, wireless and security operations. ITSM Technologies (JIRA, Service Now) awareness and usage. Good understanding of ITIL-based operations and service delivery. Excellent problem-solving and team management skills. 8-10 years of relevant experience.