Head of Administration

SGT UNIVERSITY · India

Position Overview

SGT University is looking for an experienced and dynamic Director Administration to lead and oversee the universitys non-academic administrative and campus operations.

The role will be responsible for ensuring a safe, efficient, responsive, student-friendly and professionally managed campus environment , covering facilities, infrastructure, hostels, transport, logistics, procurement, security, compliance, student administrative services, events, digital administration and institutional support systems.

The successful candidate should have strong experience in managing large-scale campus operations and administrative teams , with the ability to drive operational excellence, process standardization, service quality and cost optimization.

Key Responsibilities

1. Campus Operations & Facilities

• Lead facility and estate management across the university campus.
• Oversee maintenance of infrastructure, classrooms, offices, utilities and common facilities.
• Ensure campus cleanliness, upkeep and operational readiness.
• Monitor sustainability and green-campus initiatives.
• Supervise mess and accommodation services.
• Develop and standardize administrative SOPs and service standards.

2. Hostel, Transport & Logistics

• Oversee hostel and accommodation administration.
• Manage transportation operations for students, staff and institutional requirements.
• Coordinate travel, guest house and farmhouse operations.
• Manage logistics for institutional activities, meetings and events.
• Monitor transport tracking and service quality.

3. Procurement, Stores & Vendor Management

• Oversee procurement and purchasing processes.
• Manage vendor empanelment, negotiations and performance.
• Monitor inventory, stores and material management.
• Drive cost-effective procurement and resource optimization.
• Establish and monitor SLAs for outsourced and support services.

4. Security, Safety & Compliance

• Supervise campus security, surveillance and safety operations.
• Coordinate disaster management, emergency preparedness and business continuity initiatives.
• Liaise with police, civil administration and other statutory authorities.
• Ensure adherence to applicable regulatory and institutional requirements.
• Support internal audit, statutory compliance and legal-administrative requirements.
• Establish an effective campus risk management framework.

5. Student Administrative Services

• Oversee certificate, records and administrative documentation processes.
• Coordinate grievance redressal mechanisms.
• Supervise health centre administration.
• Strengthen student and parent service-response systems.
• Oversee front office, reception, enquiry and call-centre operations.
• Improve overall campus experience and service responsiveness.

6. Events & Institutional Support

• Lead event management and ceremonial coordination.
• Coordinate convocation and major institutional functions.
• Support student activities and clubs from an administrative perspective.
• Coordinate community outreach and extension activities.
• Manage institutional protocol and visitor experience.

7. Digital Administration & MIS

• Oversee ERP and MIS administration from an operational perspective.
• Coordinate IT infrastructure support services.
• Strengthen data-driven administrative reporting and decision support.
• Support digital examination systems and institutional technology initiatives.
• Ensure effective documentation, archiving and records management.
• Drive smart-campus, automation and digital transformation initiatives.

8. Accreditation & Regulatory Support

• Coordinate administrative documentation for accreditation and regulatory requirements.
• Support institutional data collection and compliance reporting.
• Coordinate ranking and institutional data submissions.
• Ensure administrative readiness for inspections, audits and accreditation visits.
• Maintain accurate and audit-ready administrative records.

Strategic Focus Areas

The Director Administration will also be expected to contribute towards:

• Centralized service quality management
• Campus digital transformation and automation
• Smart campus initiatives
• Sustainability and energy-efficiency monitoring
• Risk management and business continuity
• Integrated command and control centre operations
• Outsourced manpower and service-provider management
• Administrative process optimization
• SLA-based service monitoring
• Data-driven operational decision-making
• Campus experience enhancement

Candidate Profile

Education

• Master’s degree in Management, Administration, Public Administration, Engineering, Commerce or a related discipline .
• Candidates with relevant professional qualifications and significant institutional administration experience will be preferred.

Experience

• 12 to 15+ years of relevant administrative experience , preferably in a university, higher education institution, large educational campus, hospital, corporate campus or similarly complex organization.
• Demonstrated experience in managing large administrative teams and multi-functional campus operations .
• Strong exposure to facilities, infrastructure, procurement, security, logistics, vendors and institutional compliance.

Key Competencies

• Strategic and operational leadership
• Large-team management
• Campus and facilities management
• Vendor and stakeholder management
• Process optimization and SOP implementation
• Crisis, conflict and emergency management
• Regulatory and compliance orientation
• Budgetary awareness and cost optimization
• Technology-enabled administration
• MIS, ERP and data-driven decision-making
• Strong communication and coordination
• Documentation and audit readiness
• Student-centric service orientation

Key Performance Indicators

Success in the role will be measured through:

• Campus operational efficiency
• Infrastructure uptime and maintenance quality
• Vendor performance and response time
• Student administrative service responsiveness
• Safety and compliance effectiveness
• Event and institutional function execution
• Audit and accreditation readiness
• Administrative turnaround time
• Stakeholder satisfaction
• Cost optimization and operational discipline