IT Support Associate

Sapphire Consulting Services (Pvt) Ltd. · India

Job Summary
Provide day-to-day technical support to employees, troubleshoot IT issues, and maintain computers, software, peripherals, and network connectivity.

Key Responsibilities

• Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Provide support for operating systems, office applications, email, and approved business software.
• Troubleshoot LAN, Wi-Fi, internet, and VPN connectivity issues.
• Assist with user account setup, password resets, and access requests.
• Perform routine maintenance, software updates, and endpoint security checks.
• Maintain accurate records of IT equipment, software assets, and support requests.
• Document technical issues and resolutions, escalating complex cases when required.
• Assist with employee onboarding and offboarding, including equipment allocation and return.
• Perform routine Active Directory support tasks

Minimum Qualifications and Experience

• Bachelor's degree in Computer Science, IT, Engineering, or a related discipline
• Minimum one year of relevant experience in IT support, help desk support, or desktop support.

Required Skills

• Working knowledge of Windows, Microsoft Office, computer hardware, and basic networking.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize support requests and maintain clear documentation.

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