Asst. Manager CRM For a leading Automotive OEM

Roles and Responsibilities Responsibilities: Develop & execute customer relationship management campaigns to increase customer loyalty Prepare a set of universal customer relationship procedures & apply them at every level of the company Analyze customer behavior and measure their impact on business outcomes to update strategies Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively Run effective promotional activities to optimize sales growth and customer retention Use existing customer data to gain new leads and potential customers Understand previous customer attitudes to better engage current customers Identify new and more cost-efficient communication channels with customers Identify the most effi