Inside Sales Executive - Lead Management

Bindwel Technologies · Kerala, India

Job Description

Position

Inside Sales Executive - Lead Management

Department

Sales - SigLoch from Bindwel

Location

Trivandrum

Work format

6 days - Work from office

Reports To

CEO

Employment Type

Permanent

Vacancies

1

Purpose of the Role

The Inside Sales Executive - Lead Management will be responsible for the first level of engagement with all incoming sales leads. The primary objective is to ensure that every lead is contacted promptly, qualified based on defined criteria, and assigned to the appropriate sales representative for further conversion.

The role will also be responsible for monitoring CRM follow-ups, ensuring that no lead is missed, and preparing periodic reports for sales review meetings. This position will significantly improve lead response time, sales efficiency, and conversion rates by allowing field sales personnel to focus on serious buying prospects.

Key Responsibilities

Contact all incoming enquiries through telephone, email, and other communication channels.

Make cold calls to prospective customers and qualify leads based on predefined criteria.

Understand customer requirements and identify genuine business opportunities.

Assign qualified leads to the respective sales personnel for further follow-up.

Maintain accurate records of all customer interactions in the CRM system.

Track pending follow-ups and remind sales personnel of overdue actions.

Prepare weekly lead status and follow-up reports using Google Sheets for review during weekly sales meetings.

Coordinate with the sales team to ensure timely closure of customer enquiries.

Maintain high standards of customer interaction and represent the SigLoch brand professionally.

Assist in maintaining lead databases and generating periodic sales reports.

Educational Qualification

Graduate in any discipline.

Preference will be given to candidates with a BBA, BBM, Marketing, or Business Administration background.

Experience

Minimum 1 year of experience in Inside Sales, Telecalling, Customer Support, Lead Generation, CRM, or Sales Coordination is preferred.

Fresh graduates with excellent communication skills and a positive attitude are also encouraged to apply.

Preferred Industry Experience

Candidates with experience in any of the following industries will be preferred:

Industrial Equipment

Machinery Manufacturing

Engineering Products

B2B Sales

Printing & Packaging Industry

Automation Products

IT Products & Services

CRM or Customer Support

Inside Sales or Telemarketing

Required Skills

Communication

Excellent spoken Hindi (Mandatory)

Good spoken and written English (Mandatory)

Basic Malayalam communication (Preferred)

Technical Skills

Good knowledge of MS Office

Email communication

Google Sheets / Microsoft Excel

Experience with CRM software will be an added advantage

Personal Attributes

Excellent communication and interpersonal skills

Pleasant telephone etiquette

Confident and persuasive personality

Well-organized with strong follow-up skills

Customer-focused approach

Self-motivated and disciplined

Good time management skills

Willingness to learn and grow

Ability to work independently as well as with a team

Preferred Candidate Profile

Female candidate preferred.

Seeking a long-term career opportunity

Immediate joining preferred.

Working Hours

Monday to Saturday

9:00 AM to 5:30 PM

Compensation

Training Period

Duration: 3 months

Stipend/Salary: 20,000 per month

After Successful Completion of Training

Salary: 25,000 per month

Key Performance Indicators (KPIs)

Number of leads contacted within the defined response time

Lead qualification ratio

CRM data accuracy

Follow-up compliance

Number of qualified leads assigned to sales

Weekly reporting accuracy and timeliness

Customer response and engagement levels

Career Growth

The selected candidate will have opportunities to grow within the Sales function based on performance. Possible career progression includes:

Senior Inside Sales Executive

Sales Coordinator

Regional Sales Executive

Key Account Executive

Sales Manager