Service desk specialist

Tata Consultancy Services · Delhi, India

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

TCS is Hiring for Service Desk Analyst
Experience Range : 4+ Yrs
Job Location : Delho
Interview Mode: Virtual Mode

Must-Have
Provide advanced first-line support for devices, applications, and access issues
Troubleshoot Windows 11 issues
Manage accounts in AD, Entra ID
O365 concepts
Support Intune devices and resolve policy/app issues
Perform SCCM troubleshooting
Intune MDM
Log and resolve incidents within SLAs
Conduct initial problem analysis and document findings
Assist users with One Drive, Teams, Outlook, and Microsoft 365
Monitor systems and infrastructure alerts
Perform triage, correlate incidents, and assess impact
Coordinate with resolver teams during outages
Solar Winds knowledge
Track service health and recurring alerts
Support maintenance tasks and ensure uptime

15 years of Continuous Education.