Operational Key Account Manager

Operational Key Account Manager | Roselle, IL | Hybrid working arrangement

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This is a hands-on operational role supporting and managing key customer accounts across Air and Ocean freight, ensuring shipments move efficiently while maintaining a high level of customer service.
You will act as a key point of contact for major accounts, coordinating closely with customers, overseas offices, carriers, customs brokers, warehouses and internal operations teams.
Compensation & BenefitsSalary up to $100,000, depending on experienceBonus opportunityHybrid working arrangementComprehensive benefits packageOpportunity to join an established international freight forwarding organizationCareer development and progression opportunities
Key ResponsibilitiesManage the day-to-day operational requirements of key Air & Ocean freight accountsServe as the primary operational contact for assigned customersCoordinate international shipments from booking through final deliveryMonitor shipment status, milestones, exceptions and delivery schedulesWork closely with overseas offices, carriers, truckers, warehouses and customs brokersResolve operational issues quickly and provide proactive updates to customersReview shipping documentation and ensure accuracy and complianceCoordinate import and export activities across Air and Ocean freightIdentify opportunities to improve processes, service levels and operational efficiencyMaintain strong relationships with key customers and understand their specific requirementsTrack and report on account performance, service levels and operational KPIsWork closely with internal sales and operations teams to ensure customer expectations are consistently met
Requirements3+ years of experience xzbcwsv within international freight forwardingStrong hands-on experience across Air & Ocean freightPrevious experience managing key accounts or major customer relationshipsStrong knowledge of international import/export proceduresExperience coordinating shipments with carriers, overseas agents, customs brokers and other service providersExcellent customer service and communication skillsStrong problem-solving and organizational abilitiesAbility to manage multiple shipments and priorities in a fast-paced environmentExperience with a freight forwarding operating system such as CargoWise is preferred