Manager - Account Management

The Manager of Account Management leads and develops the Account Management team to ensure successful planning, execution, and delivery of custom exhibits, events, and experiential marketing projects. This role oversees workflow, resource allocation, client communication standards, and project performance, ensuring projects are delivered on time, within budget, and aligned with client expectations and brand standards. The Manager – Account Management also maintains a client list that includes, but is not limited to, house accounts and complex clientele. The ideal candidate brings strong leadership, exhibits industry knowledge, operational excellence, and the ability to drive a collaborative, solutions-oriented culture.

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This position does have supervisory responsibilities.
Performance will be evaluated based on fulfilling the responsibilities of the position described in a timely, accurate, professional and responsive manner; participating as part of a team; and developing and maintaining positive relationships with departments, clients, and supplier partners.
Key Responsibilities:Leadership + Team DevelopmentLead, mentor, and coach a team of Account Managers and Account Coordinators, fostering growth, accountability, and high performance with the support of the Supervisor of Account CoordinationEstablish clear project management standards, workflows, and best practicesConduct regular team meetings, performance reviews, and training initiativesSupport hiring, onboarding, and development of project management staffProject Oversight + ExecutionOversee project timelines, budgets, scopes, and quality across all assigned accounts and buildsEnsure consistent project documentation, communication, and change of scope managementReview project plans, estimates, and production drawings for accuracy and feasibilityServe as an escalation point for complex client or project issues, providing guidance and solutionsClient & Stakeholder CommunicationMaintain strong client relationships and ensure satisfaction throughout project lifecycleSupport Account Managers in managing client expectations and communication strategiesCollaborate with Sales, Design, Estimating, Production, and Logistics to align project objectivesOperational ExcellenceDrive continuous improvement in processes, scheduling, and resource planningMonitor KPIs, profitability, labor usage, and material costs across projectsSupport annual budget planning and capacity forecastingEnsure compliance with safety standards, company policies, and industry best practices
Education + Qualifications:Bachelor’s or associate's degree is preferred3+ years of working experience as account manager in the trade show industry preferredProficient leadership skills to keep team members assigned to your projects motivated, resolve conflicts, and make hard decisionsAdvanced time management, analytical, and problem-solving skills xzbcwsv Exceptional client-facing and internal written, verbal, and listening skillsAdvanced organizational skills, including attention to detail and multi-tasking skillsProficiency in Microsoft applications, QuickBase preferredProficient self-starter with positive attitude and a customer service mindsetAbility to actively listen, identify needs, and build relationshipsProficient time-management skills; ability to work under pressure to establish and meet reasonable and attainable deadlines, adapt to peak volume, and rush ordersAbility to prioritize and manage several milestones and projects efficientlyAbility to work effectively with team members at all levels and personalities with a positive attitudeMust be able to work overtime, and at times, with minimal notice
Physical RequirementsAbility to remain in a sedentary position, often standing or sitting for prolonged periodsAbility to alternate between sitting, standing, and walking