EMEA Remote Onboarding & Support Specialist

Inclusively Remote · Workfromhome, United States

Float is seeking a fully remote Customer Support Specialist to support our global CX team. You will own a dedicated 4-5 hour daily Intercom block for complex, async conversations with EMEA customers, going beyond troubleshooting to onboarding and early adoption.

As you grow, you’ll help with proactive onboarding, contribute to a scalable help center, and advocate for customers by surfacing product gaps. You’ll work asynchronously across a diverse global team and leverage AI tools to improve