Sales specialist - luxury pens

Makoba India · India

Company: Makoba Pvt Ltd

Location: Chennai - Work from Office

Website:

About Makoba:

Makoba is India’s largest online store for luxury pens and fine writing instruments, representing top global brands like Montblanc, Namiki, Leonardo, Pilot, Lamy, Visconti, and more. With a passionate focus on customer experience and product knowledge, we aim to deliver joy with every writing instrument we sell.

Job Role:

We are looking for a dynamic and persuasive Sales Specialist – Luxury Pens to join our enthusiastic team. You will play a key role in converting online leads into happy customers, nurturing client relationships, and ensuring a seamless post-purchase experience.

Key Responsibilities: Call and engage with online clients who visit Follow up with abandoned carts and convert interest into successful purchases Provide expert guidance on product features, comparisons, and recommendations Upsell and cross-sell relevant products to increase basket value Act as a single point of contact for clients—before, during, and after purchase Share shipment tracking information promptly and accurately Send Google review links post-delivery and collect customer feedback Update clients on new product launches and special offers Maintain client records and call status using CRM tools Coordinate with the packing and logistics team to ensure timely dispatches Contribute ideas to improve the overall online sales experience Be an energetic, committed member of India’s largest online pen store

Ideal Candidate Profile: Excellent spoken and written communication skills (English & Hindi preferred) Confident in client interaction and persuasive selling Knowledge of luxury pens or eagerness to learn about them Prior experience in telesales, e-commerce, or customer support is a plus Strong follow-up and relationship-building abilities Proficiency in basic computer operations and CRM tools Passionate, proactive, and willing to grow with the brand

Perks of Working at Makoba: Be part of a premium brand with global clientele Friendly, performance-driven work culture Opportunity to interact with passionate pen collectors and professionals Training on luxury pens and customer interaction skills Employee discounts and incentive-based rewards

Employment Type: Full-Time

Work Location: Chennai (Work from Office)

Salary: As per industry standards + Incentives

To apply, please email your resume to hr@ or contact .

Join Makoba, and be part of the finest writing journey in India.

Job Types: Full-time, Permanent

Benefits: Cell phone reimbursement Leave encashment Paid sick time Paid time off Provident Fund