Salesforce solution lead [t500-26930]

ANSR is hiring for one of its clients.

About ANSR Med Tech:

Who We Are:

ANSR Med Tech Capability Center is a new global innovation hub being established in India for a Fortune 100 Fastest-Growing Company in the Med Tech sector. Built in partnership with ANSR, the center draws on ANSR's proven experience in establishing and scaling high-performance Global Capability Centers (GCCs) for leading global enterprises.

ANSR Med Tech center brings together world-class engineering, product, and technology talent to build next-generation healthcare platforms and solutions that power global operations.

Our Vision:

To build a next-generation Med Tech capability center that powers global healthcare innovation. We envision:

High-impact innovation hubs shaping global product and technology roadmaps Centers that go beyond support functions to drive core engineering and platform development Sustainable, scalable ecosystems that nurture world-class Med Tech talent Capability centers that directly influence patient outcomes worldwide

At its core, the ANSR Med Tech Capability Center is about enabling innovation that touches lives at scale.

About CFSW:

Joining the Customer Facing Software (CFSW) Center of Excellence at ANSR Med Tech means being part of a team that is core to delivering global, customer facing technology platforms used at scale. You'll work on high impact systems—Salesforce, Cloud, Data Products, and Testing—that power real customer, agent, and care experiences worldwide. This is not a support or back office environment; teams are responsible for end to end execution, quality, and outcomes. What makes this role stand out: Work on enterprise grade platforms that support millions of users globally Partner closely with senior global technology and product leaders on priorities, standards, and outcomes Help build a Center of Excellence from the ground up, shaping ways of working, engineering quality, and delivery excellence. Grow as part of a Build–Operate–Transfer (BOT) journey, with increasing scope and maturity over time Success is measured by delivery quality, stable releases, platform value, continuous improvement, and strong collaboration with global stakeholders.

About the Role:

The Salesforce Solution Lead is instrumental in driving the department's strategic and tactical direction for ANSR Med Tech's NA Salesforce Platform from a functional design perspective. Working closely with the Digital Customer Experience Product Management team, the successful candidate will be a hands-on leader of the NA CRM functional architecture for key strategic processes. As the key team leader, the successful candidate will collaborate with business stakeholders to focus on process, design, user experience and requirements related to the ANSR Med Tech Salesforce ecosystem. Then, the responsibility will shift to building and continually evolving our NA CRM by delivering high quality solutions that align to ANSR Med Tech's strategic goals. The technology stack will primarily be maintained by our Dev Ops department, but the CRM team will partner closely with Dev Ops to maintain and improve the platform.

Responsibilities:

Understand how the various business process stakeholders use Salesforce to deliver solutions that empower the user base by supporting current functionality of the Salesforce application. Develop Salesforce implementation roadmaps for the Customer Experience stakeholders by leveraging analytics, user feedback, and general industry data to drive feature decisions and CRM strategy. Leverage the Lightning, Experience Cloud, and Health Cloud Platform to design stronger, better solutions that are stable and scalable. Influence business and technical grooming for requirements and managing the end solution optimizing Salesforce capabilities by mapping functional requirements to features and functionality. Demonstrate expertise in LWC, Flows, UI Configuration, managed packages, creation and refinement of complex data models, business process automation and other custom functionality. Consistently evaluate Salesforce ecosystem tools and understand the Salesforce product offerings and methodologies to bring in new capabilities that improve processes and enhance cross-functional collaboration. Be a coach and mentor to the Digital Customer Experience team for disseminating best practices on solution positioning and delivery. Partner with the Architecture Review Board, CRM Center Of Excellence, and Dev Ops team to manage the day-to-day running of the platform. Develop the 360-degree functional view of everything occurring within the various CRM programs at ANSR Med Tech. Communicate and collaborate to promote strong partnerships across the Digital Customer Experience organization and between IT and business stakeholders. This role is responsible for collaborating on, maintaining, and adhering to platform governance models

Education and Experience:

Bachelor's Degree and/or equivalent combination of education and experience. Certifications in will influence the hiring team for this position. At least 4 years of experience leading technical teams and people management At least 4 years' experience working in the Life Sciences industry, preferably with Pharma or Medical Devices. Preferred experience with Salesforce Communities (Experience) and Health Cloud. Strong understanding of capabilities, processes, and capabilities in a regulated industry such as Medical Device.

Skills/Competencies:

Experience leading solutioning efforts for multiple initiatives simultaneously. The ability to envision and communicate the solution and guide teams through the implementation. Strong team leader in both a direct and matrix organization. Strong Understanding of Life Sciences regulatory influences including but not limited to GDPR (PII), Gx P and Systems Validation. Exceptional ability to collaborate and negotiate with peers and senior leaders. Competence in SAFe Agile framework and the tool sets required for process implementation, particularly the Atlassian suite with JIRA and Confluence. Management of inter-departmental business requirements and translating them to actionable development tasks. Strong leadership skills as it relates to organizing a team, aligning with other business leaders, preparedness, and ability to lead by example for his/her team. Excellent communication, writing, influencing, and negotiating skills are critical. Positive, results driven, rational, logical, team player.