Customer service manager

QuestW · Mumbai, India

Roles & Responsibilities:

Looking for candidates from a manufacturing industry for driving customer satisfaction by ensuring timely and effective resolution of customer complaints and claims across domestic and export markets. The role focuses on enhancing customer experience, strengthening service processes, implementing quality-driven initiatives, and building team capability to deliver consistent and superior service standards

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Key Performance Area • Claim resolution turnaround time (C2 C & D2 D) • Claim processing efficiency through E-claim platform • Customer satisfaction and perception scores • Effectiveness of modified tyre tracking feedback • Implementation of digital initiatives in customer service • Execution of customer experience/service roadmap initiatives • Adoption of QBM practices (SOPs, QIP, Kaizen) • Training effectiveness and team capability improvem

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Education and Experience Required Education: B. E /B. Tech in Mechanical/Automobile stream. Experience: 07-12 years of relevant experience in Customer Service/ Product support / Customer Management. Rubber / Tyre / Automobile Industry will be prefe rred.