Guest Relations Executive (GRE)

Leading Construction Company · Bangalore, India

Position : Guest Relationship Executive

(GRE) Department : Sales & Marketing

Industry: Real Estate / Builders & Developers

Location : Dommasandra, Near Sarjapur

Experience : 1–4 Years

Job Summary

We are looking for a Guest Relationship Executive to manage customer interactions at the project site/experience centre, provide a positive customer experience, support the sales team, and assist in converting walk-in and marketing-generated leads into site visits and bookings.

Key Responsibilities

• Welcome and engage walk-in customers and prospects at the project site/experience centre.

• Understand customer requirements, preferences, budget, and property needs.

• Provide project information, including specifications, amenities, location, pricing, and offers.

• Coordinate and conduct project/site visits for prospective customers.

• Support the Sales Team in lead management, follow-ups, and customer conversion.

• Maintain accurate records of walk-ins, leads, site visits, and customer interactions.

• Coordinate with CRM, Sales, Marketing, and Project teams for smooth customer handling.

• Handle customer queries professionally and ensure timely resolution/escalation.

• Maintain a high standard of customer service and project presentation.

• Assist in events, property exhibitions, campaigns, and other marketing activities.

• Prepare daily/weekly reports on walk-ins, site visits, and lead status.

Requirements

• Graduate in any discipline; Sales/Marketing or Hospitality background is preferred.

• 1–4 years of experience in Real Estate, Hospitality, Retail, Banking, Automobile, or Customer Relationship roles.

• Excellent communication and interpersonal skills.

• Presentable, customer-focused, and confident personality. • Good knowledge of MS Office/CRM systems.

• Willingness to work at project sites and weekends/holidays as required.

What We Offer:

• Competitive salary commensurate with experience.

• Opportunities for professional development and career advancement.

• A collaborative and supportive work environment. If you are a customer-focused professional with a passion for excellence in the real estate industry, we invite you to apply for the position Guest Relations Executive at our company