Senior Analyst - Product Sppt Tech Advisor (SQL)

Job Overview Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines Essential Functions • Work with customers and project management teams to gather requirements and translate them into technical specifications • Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations. • Helps prepare recurring internal meetings and advises on timeline progression. • Ensures all tickets are up to date. Responsible for ticket escalation as needed. • Builds out weekly client slides. Provides snapshot of projects and status. • Participate in QA, UAT & production