Operations Manager – Delivery Excellence

1. Delivery Excellence & Operational Performance (35%) On-Time Delivery Ownership • Ensure consistent achievement of delivery commitments across all projects and accounts. • Establish delivery governance mechanisms to monitor project health, risks, dependencies, and schedule adherence. • Drive proactive intervention plans to eliminate delivery bottlenecks and slippages. Resource & Capacity Optimization • Lead workforce planning, forecasting, project allocation, and utilization management. • Optimize resource deployment to maximize productivity while maintaining quality standards. • Eliminate operational inefficiencies and reduce non-billable effort. Process Excellence • Develop scalable delivery frameworks, SOPs, and best practices. • Improve throughput and turnaround times through Lean op