Medicare Supervisor — Live Transfers

PiRails Private Limited · Johar town, Pakistan

Job Description

Shift: Night Shift (on-site)

Employment Type: Full-Time

Experience: 2+ Years in US Medicare Live Transfer Campaigns

About The Role

PiRails is looking for an experienced and results-driven Medicare Supervisor to lead and oversee our US Medicare live-transfer operations.

The ideal candidate will have hands-on experience supervising Medicare campaigns, managing call-floor performance, supporting agents with real-time objection handling, and maintaining strong quality and compliance standards.

Key Responsibilities

• Supervise day-to-day operations of US Medicare live-transfer campaigns.
• Manage floor performance, agent productivity, and campaign KPIs in real time.
• Monitor calls and provide timely coaching and feedback to agents.
• Support agents with objection handling and challenging customer interactions.
• Ensure adherence to applicable TCPA requirements and internal compliance procedures.
• Ensure leads and beneficiaries are handled according to applicable qualification criteria.
• Identify performance gaps and implement corrective actions.
• Maintain consistent quality standards across the campaign.
• Prepare and communicate performance reports and operational updates.
• Lead, motivate, and develop the campaign team to achieve performance targets.

Requirements

• 2+ years of proven experience supervising US Medicare live-transfer campaigns.
• Strong understanding of Medicare campaign operations and beneficiary qualification criteria.
• Working knowledge of TCPA guidelines and telemarketing compliance requirements.
• Strong floor-control and team-management skills.
• Excellent objection-handling and problem-solving abilities.
• Experience with real-time call monitoring and quality assurance.
• Excellent spoken English and professional communication skills.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong leadership, accountability, and decision-making skills.
• Willingness to work night shifts on-site in Lahore.

What We Offer

• Market-competitive base salary
• High-performance bonuses
• Career growth and advancement opportunities
• A professional, performance-driven work environment
• Opportunity to take ownership of a growing US-focused campaign operation