Senior Client Servicing Executive

BigCity Promotions · India

• Work with the management team to bring creative solutions to prospective clients and to build the business of current clients.
• Contribute to client’s business growth by identifying new opportunities.
• Key Account Management
• Coordinating with various teams eg, Creative, Product Development, Delivery & Fulfillment, Operations etc.
• Responsible for future business generation from existing clients.
• Foster a productive and empowering working environment.
• Deliver company business and revenue goals.
• Will work on multiple projects at once and ensure strong integration across the organization.
• Lead new business efforts and determine the optimal staffing assignments for new initiatives.
• Partner with peers in planning and creative agencies, and internal disciplines to work on existing or new business opportunities.
• Perform senior-level client negotiation and management skills, with clear and excellent speaking, writing and presentation skills.
• Data analysis and designing engagement strategies to keep the program dynamic and engaging for the users
• Work closely with the backend functional teams like creative, technology, procurement, finance etc and liaison the tasks with the client
• Creation and presentation of monthly program review decks and proposing engagement strategies to client
• Invoicing, payment tracking.

Minimum Qualifications:

• 2+ years of experience in client servicing and account management.
• Prior experience in growing accounts and mining new opportunities within existing accounts.
• Any Graduate/Post Graduate/ MBA in is preferred.
• Account Management
• Exceptional Customer Service and Relationship building experience.
• Experience in traditional advertising, direct marketing, or similar media environments is a plus.
• Agency background is highly preferred.
• Good communication skills.
• Good interpersonal skills.
• Active problem solving skills.
• Customer Focus.
• Ability to handle pressure.