Internal Communication Specialist

ICICI Lombard · Mumbai, India

We have exciting opportunities for the role of Internal HR Communication Specialist

Location : Mumbai

Interested candidate can share resume on with subject line Internal HR Communication Specialist and share below details.

Current Salary

Expectation

Notice Period

Education (Full Time / part Time)

Responsibilities:

Internal Communications:

• Develop and write internal communication for organization-wide HR initiatives, leadership messages, employee engagement campaigns, policy communication, and change management initiatives.
• Create compelling copy for emails, newsletters, announcements, posters, and other employee communication material.
• Develop communication calendars and ensure timely execution of planned campaigns.
• Ensure consistency in tone, messaging, and communication standards across all employee touchpoints. Provide creative direction on visual communication to ensure messaging effectiveness.
• Capture and communicate success stories, employee achievements, and business accomplishments.
• Work with design teams or external agencies to conceptualize posters, infographics, digital creatives, videos, and campaign collateral.

Leadership Communications:

• Draft speeches, talking points, scripts for the MD & CEO and CHRO, and HR senior leadership team.
• Support leadership events, town halls, employee forums, and recognition events

Culture & Employer Branding

• Create content for Annual Reports, Integrated Reports, ESG reports, Culture Reports, and other external publications showcasing people practices.

Rewards & Recognition

• Timely and accurate distribution of rewards with minimal operational issues.
• Support the execution of the organization‘s Rewards & Recognition (R&R) programs, ensuring a seamless employee experience.
• Coordinate the distribution and communication of rewards and recognition collateral across the organization.
• Partner with HR Business Partners, Finance, Procurement, and vendors to ensure timely delivery and distribution of rewards
• Track budgets, reward inventory, and vendor timelines to ensure operational excellence
• Regular reporting on nominations, participation, reward utilization, budgets, and program effectiveness
• Monitor participation, nominations, and utilization metrics, and prepare periodic dashboards and insights for leadership.
• Ensure governance, documentation, and compliance of all recognition programs.
• Serve as the primary point of contact for employees and stakeholders on Rewards & Recognition-related queries.
• Support the design and launch of new recognition initiatives aligned with organizational culture and business priorities.
• Own the communication strategy and execution for Rewards & Recognition programs.

Stakeholder Management

• Collaborate with HR Business Partners, Talent Management, Corporate Communications, and business leaders to understand communication needs.

Preferred Candidate Profile:

• Bachelor‘s degree in Communications, Journalism, English, Mass Communication, Marketing, HR, or related discipline.
• 4 to 8 years of experience in Internal Communications, Corporate Communications, Content Writing, Employer Branding, or HR Communications.
• Exceptional written and verbal English with outstanding editing and proofreading skills.
• Strong storytelling and copywriting capability.
• Ability to simplify complex business and HR concepts into engaging employee communication.
• Familiarity with Canva, PowerPoint, Adobe Creative Suite, or similar design tools is desirable.
• Basic understanding of visual design principles and campaign development.
• Excellent stakeholder management, project coordination and vendor management skills.
• Analytical mind-set with the ability to interpret participation and engagement data
• Ability to manage multiple initiatives simultaneously while maintaining operational excellence.
• High attention to detail and strong sense of ownership.

Key Result Areas (KRAs): Success Measures

• Internal Communication Excellence: Timely delivery of communication with high quality, accuracy, and consistency.
• Leadership Communication: Quality and effectiveness of speeches, scripts, presentations, and leadership messaging.
• Employee Engagement Campaigns: Successful execution of HR and culture campaigns with strong employee participation and engagement.
• Culture & Employer Branding: Delivery of high-quality content for annual reports, culture reports, employer branding initiatives, and leadership publications
• Rewards & Recognition Program Management: Seamless execution of recognition programs with adherence to timelines and governance
• Reward Fulfillment and Distribution: timely and accurate distribution of rewards with minimal operational issues.
• Creative Content Development: Development of impactful communication assets including posters, infographics, newsletters, videos, and campaign copy.
• Stakeholder Satisfaction: Positive feedback from HR and business stakeholders on responsiveness, quality, and communication effectiveness.
• Vendor Management: Strong collaboration with internal stakeholders and external partners, ensuring high service levels
• Editorial Quality: Error-free communication with strong adherence to brand tone, grammar, and style guidelines.
• Project Management: Ability to manage multiple communication projects while consistently meeting timelines.
• Continuous Improvement: Introduce new communication formats, storytelling techniques, and creative ideas to improve employee engagement and communication effectiveness.

Regards,

Saba Naik