Loyalty Sales Lead

Lodha · India

Job Profile

You will be responsible for driving the sales strategy and executing for the organization's loyalty programs across assigned projects. The role will focus on maximizing HNI / UHNI customer acquisition, engagement, and sales conversions to expand market share while fostering long-term customer loyalty.

Responsibilities

• Develop and implement comprehensive sales strategies to achieve customer acquisition, retention, loyalty enrollment, and revenue growth targets across the assigned portfolio.
• Drive sales closures by identifying new business opportunities, strengthening the sales pipeline, and maximizing conversion rates to expand market share.
• Establish and maintain strong relationships with key customers, strategic partners, and internal stakeholders to enhance customer engagement and strengthen the loyalty proposition.
• Analyze market trends, competitive landscape, customer insights, and sales performance to identify growth opportunities and recommend strategic initiatives for continuous improvement.
• Monitor and evaluate sales performance against defined targets and key performance indicators, ensuring timely interventions to drive business outcomes.
• Collaborate with Customer Experience, Marketing, Operations, and other cross-functional teams to align sales initiatives with business objectives and evolving customer needs.
• Continuously optimize sales processes, customer engagement practices, and loyalty program execution to improve operational efficiency and customer satisfaction.
• Ensure compliance with organizational policies, service standards, regulatory requirements, and governance frameworks while maintaining operational excellence.
• Stay abreast of industry trends, emerging technologies, and best practices in sales and customer loyalty to drive innovation and sustain a competitive advantage.
• Represent the organization at client meetings, industry forums, conferences, and business events to strengthen brand presence and cultivate strategic business opportunities.
• Champion a culture of operational excellence, customer focus, and continuous improvement to deliver sustainable business growth and exceptional customer experiences.
• Prepare and present periodic sales performance reports, business forecasts, and actionable insights to senior leadership for informed decision-making

Skills & Competencies

Prior experience in loyalty programs, premium customer engagement, HNI/UHNI relationship management, or customer-centric sales environments.

Demonstrated ability to develop and execute sales strategies, drive business growth, and consistently achieve revenue and customer acquisition targets.

Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and foster strong relationships with clients and stakeholders.

Results-driven mindset with a focus on delivering measurable outcomes and driving continuous improvement.