Customer Service Specialist

Email with your resume and the subject line “Customer Service Specialist.” Tell us a little about yourself and why you’d be a good fit for Ripton.

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Position: Customer Service Specialist Location: Boulder, CO. In personType: W2, Full Time Time: Mon-Fri, no weekends, paid holidays Compensation: $50-60k salary + benefits package
About Ripton
Ripton is a fast-growing performance denim brand based in Boulder, Colorado. We build technical, durable denim with outdoor utility, grit, and style – and we do it with a small, resourceful team that values ownership, adaptability, and doing things the right way instead of the easy way.We are founder-led, fast-moving, and deeply focused on building a brand that feels intentional, authentic, and beautifully executed.
The Role
As Ripton’s Customer Service Specialist, you’ll be responsible for delivering a great customer experience across every stage of the customer journey. You’ll own day-to-day customer support across email, returns, and exchanges, balancing thoughtful, informative responses with a hands-on approach to solving problems.
This role goes beyond answering customer questions. You’ll help guide customers to the right products, identify opportunities to improve how we serve our customers, and convey customer feedback to our product team. We’re looking for someone who takes ownership, communicates well, and enjoys working in a fast-moving, growing brand.
Core Responsibilities
Own day-to-day customer service operations in Zendesk, Shopify, and Loop Returns.Provide timely, accurate, and thoughtful resolution to customer questions, issues, returns,and exchangesHandle escalated and complex customer issues with a focus on protecting the customerand brand experienceManage the return/exchange processMaintain in-depth knowledge of Ripton’s productsReport on monthly return and exchange trends to provide actionable feedback to theproduct teamDevelop and improve customer service processes, policies, and workflowsMonitor customer service KPIs, including response times, resolution rates, and customersatisfactionIdentify recurring customer issues and partner with Operations, Product, and Marketing toaddress root causesMaintain and improve help center content, FAQs, and customer-facing resourcesManage the end-to-end returns and exchanges process, including Loop Returns settings and workflows, customer communication, and coordination with the warehouse team
What We’re Looking For
Previous customer service experience, preferably in e-commerce, apparel, or outdoor productsStrong written communication skills and a knack for making customers feel heard and taken care ofExcellent problem-solving skills, attention to detail, and the ability to manage multiple prioritiesA self-starter who takes ownership, follows through, and looks for ways to make things betterComfortable working independently while collaborating across a small, fast-moving teamAdaptable and resourceful, with a willingness to jump in wherever neededExperience with Shopify, Loop Returns, Zendesk, or similar e-commerce customer service platforms is a plusGenuine enthusiasm for Ripton, outdoor culture, and the people who wear our gear
Benefits
Competitive compensationPaid company holidaysPTO and sick time401(k) retirement account with employer matchMonthly healthcare marketplace reimbursementAccess to industry pro dealsRipton employee discount 
To Apply
Email with your resume and the subject line “Customer Service Specialist. xzbcwsv ” Tell us a little about yourself and why you’d be a good fit for Ripton.