Guest relations executive

Lohono Stays is a distinguished luxury villa rental brand, redefining high-end vacations with curated private homes and villas for discerning travelers. Built on the ethos of “luxury living, personalized experiences, and exceptional hospitality,” Lohono Stays caters to families, groups, and individuals seeking exclusive holiday experiences.
The brand’s portfolio includes stunning villas and estates in sought-after destinations such as Goa, Alibaug, Lonavala, Coonoor, Maldives, Phuket, Italy, and more, with plans for continued global expansion.
What sets Lohono Stays apart is its comprehensive service, which includes:
✔ Fully serviced luxury homes with private chefs, butlers, and housekeeping to deliver a five-star standard
✔ 24x7 concierge services, ensuring tailored, attentive service
✔ Event hosting and celebration planning in bespoke settings
✔ Wellness and rejuvenation offerings designed for relaxation and revitalization
Lohono Stays is part of the Isprava Group, a leader in luxury real estate and hospitality, and continues to redefine luxury travel in India and beyond.
For more information visit Designation: Guest Relation Executiv
e BU: Lohon
o Dept.: Rentals & Hospitalit
y Location: Goa and Alibau
g
Key Responsibilities
: Review arrival lists and ensure personalized guest welcom
e. Attend to special guests (e.g., VIPs), resolving their queries and ensuring satisfactio
n. Assist in preparing welcome kits (e.g., room service menus, local area information
). Provide guests with information about amenities, venues, and service
s. Build rapport with guests and anticipate their needs proactivel
y. Assist with guest tasks like confirming travel arrangements or managing special request
s. Address and resolve guest complaints professionally; escalate complex issues when necessar
y. Maintain accurate records in the guest logboo
k. Ensure compliance with health, hygiene, and service quality standard
s. Must be able to ride a two-wheeler and possess a valid driving license for regular villa visit
s.
Key Requiremen
t: Educati
on: Degree or diploma in Hospital
ity
Technical Ski
lls: Proficient in guest management and hospitality service t
ools Strong command over English (additional languages are a p
lus)
Personal Tr
aits: Customer-oriented, well-presented, and ta
ctful Strong communication, interpersonal, and problem-solving s
kills Calm, organized, and composed under pre
ssure Patient, energetic, and open-minded person
ality