Call Center Representative (Virtual)

The Remote Call Center Representative (Sleep Coach) is responsible for conducting outbound calls to patients to facilitate CPAP supply reorders. The scope of the Sleep Coach job includes actively promoting and selling CPAP equipment while ensuring compliance, satisfaction, and retention through effective outreach and relationship building.
The ideal candidate is customer‑focused, highly organized, and comfortable juggling multiple priorities while communicating confidently over the phone.
This is a remote, full-time position. For all offered candidates, the necessary equipment will be shipped to your home before your start date.
As a Sleep Coach, you'll start at $15 per hour.
After one year, pay increases to to $16 per hour..
Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.
Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.
Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.
Efficiently navigate the platform to process orders according to client-specific procedures.
GED or High School Diploma

Must work in accordance with applicable security policies and procedures to safeguard company and client information
Must be able to sit and view a computer screen for extended periods of time
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
~ Medical with Rx, dental, and vision benefits
~ Mental Health support through EAP
~ Paid time off, plus 8 paid holidays
~100% vested 401(K) retirement plans

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
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