Technical Associate (Bilingual Mandarin)

Job Title: Technical Associate (Bilingual Mandarin)Location: Orlando, FLTerm: Perm / Direct HireSalary: $55,000 to $60,000 per year (depending on experience)Industry: Point of Sale (POS) Systems for the Restaurant industry

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
What We Offer:A fair compensation packageMedical, dental, and vision insurance401(k)100% employer-paid Short-Term Disability (STD)100% employer-paid Life Insurance and option for additional employee-paid Life Insurance100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D InsuranceCompany holidaysBirthday offPaid Parental LeaveFlexible Paid Time Off (PTO)Employee Assistance Program (EAP)Fuel reimbursement
Job Overview:The Technical Associate is responsible for restaurant technology installations and post-sales support. This role will interface with both restaurants and customers to optimize client’ service in the local markets where we operate. This operations-driven role will manage partnerships and collaborate cross-functionally across the business.
Responsibilities:On-site installation of restaurant POS systems, including the independent setup of software, hardware, and network infrastructure.Collaborate with the menu team to accurately set up and configure the restaurant’s menu before installation, and assist with menu-related requests as needed post-installation.Ensure network setup and verification are completed prior to hardware installation.Install, configure, and provide training on client products, including hardware and networking devices such as terminals, kiosks, handhelds, printers, and other peripherals.Standby on-site for a designated period after installation to monitor POS system performance and address any arising issues.Using appropriate judgment, independently order of steps to take during implementation based on restaurant needs, and menu design options.Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.
Qualifications:Business-level proficiency in Mandarin and English is required due to the nature of the role involving frequent communication with Mandarin-speaking clients or partners. Bilingual proficiency in Cantonese, Korean, Japanese, Vietnamese or other second languages will be considered.Must have hands-on on-site installation experience (most important).Ability to independently develop on-site cabling plans and personally execute the cabling installation.Experience in troubleshooting complex local area networks (LANs).Familiarity with customer-premises equipment (CPE) from local internet service providers (ISPs).Experience in designing WiFi coverage for small commercial LANs; proficiency in configuring commercial-grade routers and understanding fundamental networking concepts such as VLANs.Experience in the low-voltage (structured cabling/IT infrastructure) industry.Willingness to work late-night/early-morning hours; capable of independently completing the full installation of software, hardware, and network systems.Prior customer services experience or customer facing experience is required.Software operations and hardware installation experience is highly preferred.Prior startup experience preferred.Bachelor’s degree in a related field preferred.
Work Condition:Proficient in operating computers for system setup and troubleshooting.Ability to stand, kneel, and reach overhead while installing and assembling electronic devices.Comfortable using ladders or lifts for network cable installation.Skilled in operating lifts for equipment setup.Capable of lifting and carrying up to 50 lbs, including POS terminals, receipt printers, cash drawers, and network equipment.Awareness of potential slip and trip hazards in the work environment.Ability to operate vehicles and travel to restaurant client locations as needed. xzbcwsv Available for on-call assignments based on business needs.