Customer Service Assessor
t2 group · Charing Cross, Greater London, United Kingdom
FULL TIME
Job Description
Customer Service / Business Administration Assessor (Personal Development Manager)
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Hybrid working
Full Time | Permanent
£27,000 per year + bonus + expenses
Please only apply if you meet the following essential criteria:
· Level 3+ qualification in Customer service or Business administartion
· Minimum 2 years' recent experience in Customer Service or Business Administration
· Full UK driving licence and willingness to travel
Applications will only be considered from candidates who meet all the essential criteria listed above.
The role
As a Personal Development Manager, your focus will be on supporting, mentoring, and assessing learners working towards their Customer Service or Business Administration qualifications Levels 2-3. You will have a clear set of KPI's and will manage your own diary to ensure you achieve these.
· No learner sourcing is required – all learners are provided, allowing you to focus on delivery, coaching and assessment.
· This role is sometimes referred to as Apprenticeship Assessor, Health and Social Care Tutor or Skills Coach within Health and Social Care.
Key Responsibilities
·
Engaging with learners and employers on a monthly basis to gain commitment to programme
Delivering effective teaching and learning sessions to develop knowledge, skills and behaviours as defined in the Apprenticeship standards
Adhering to Ofsted requirements and best practice for teaching, learning and assessment
Meet with an average of 3 learner per day remotely, using Microsoft teams, to ensure a minimum of 90% of learners are seen every month
Proactively manage and progress a caseload of learners in line with the curriculum approach to ensure they complete within funded programme end dates
Carrying out observations of learner practice in their workplace remotely
Supporting learners to achieve their maths and English functional skills when required
Monitoring and verifying learner off-the-job hours
Supporting learners to successfully pass End Point Assessment
Adhere to external Awarding Organisation standards and internal quality processes at all times
Ensure submission and assessment of learner evidence in a timely manner to show learner progression
Complete and submit associated administration accurately and within expected timescales
Proactively commit to your own continuing professional development to drive continual improvement
Share best practice to improve team performance
Foster a collaborative approach across operational, quality and support teams
Promote and safeguard learner health and wellbeing
Recognise, record and report any safeguarding concerns relating to learners, adults at risk or children.
Benefits
Home-based role with planned travel (mileage and expenses paid)
25 days holiday + bank holidays + Christmas & New Year shutdown
Bonus scheme
Pension & life assurance
Health cash plan & wellbeing support
EV car scheme access
Access to employee discounts
Referral bonus
Plus, many more
About t2 Group
t2 Group is the UK's largest health and social care apprenticeship provider , delivering high-quality apprenticeships and professional qualifications.
We focus on quality, consistency, and supporting both learners and employers to achieve strong outcomes across the Health & Social Care sector. xrexnqw
Apply today to join our team and support the next generation of Health & Social Care professionals.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Hybrid working
Full Time | Permanent
£27,000 per year + bonus + expenses
Please only apply if you meet the following essential criteria:
· Level 3+ qualification in Customer service or Business administartion
· Minimum 2 years' recent experience in Customer Service or Business Administration
· Full UK driving licence and willingness to travel
Applications will only be considered from candidates who meet all the essential criteria listed above.
The role
As a Personal Development Manager, your focus will be on supporting, mentoring, and assessing learners working towards their Customer Service or Business Administration qualifications Levels 2-3. You will have a clear set of KPI's and will manage your own diary to ensure you achieve these.
· No learner sourcing is required – all learners are provided, allowing you to focus on delivery, coaching and assessment.
· This role is sometimes referred to as Apprenticeship Assessor, Health and Social Care Tutor or Skills Coach within Health and Social Care.
Key Responsibilities
·
Engaging with learners and employers on a monthly basis to gain commitment to programme
Delivering effective teaching and learning sessions to develop knowledge, skills and behaviours as defined in the Apprenticeship standards
Adhering to Ofsted requirements and best practice for teaching, learning and assessment
Meet with an average of 3 learner per day remotely, using Microsoft teams, to ensure a minimum of 90% of learners are seen every month
Proactively manage and progress a caseload of learners in line with the curriculum approach to ensure they complete within funded programme end dates
Carrying out observations of learner practice in their workplace remotely
Supporting learners to achieve their maths and English functional skills when required
Monitoring and verifying learner off-the-job hours
Supporting learners to successfully pass End Point Assessment
Adhere to external Awarding Organisation standards and internal quality processes at all times
Ensure submission and assessment of learner evidence in a timely manner to show learner progression
Complete and submit associated administration accurately and within expected timescales
Proactively commit to your own continuing professional development to drive continual improvement
Share best practice to improve team performance
Foster a collaborative approach across operational, quality and support teams
Promote and safeguard learner health and wellbeing
Recognise, record and report any safeguarding concerns relating to learners, adults at risk or children.
Benefits
Home-based role with planned travel (mileage and expenses paid)
25 days holiday + bank holidays + Christmas & New Year shutdown
Bonus scheme
Pension & life assurance
Health cash plan & wellbeing support
EV car scheme access
Access to employee discounts
Referral bonus
Plus, many more
About t2 Group
t2 Group is the UK's largest health and social care apprenticeship provider , delivering high-quality apprenticeships and professional qualifications.
We focus on quality, consistency, and supporting both learners and employers to achieve strong outcomes across the Health & Social Care sector. xrexnqw
Apply today to join our team and support the next generation of Health & Social Care professionals.
Details
| Company | t2 group |
| Location | Charing Cross, Greater London, United Kingdom |
| Type | FULL TIME |
| Niche | general |