Operations Coordinator

Dialer360 · Islamabad, Pakistan

We are seeking a strong and disciplined Operations Coordinator to lead and control daily execution across our telecom business. This role is responsible for ensuring smooth coordination between Support, Server, Development, and Carrier teams while reducing CEO-level involvement in daily operational issues. This is not a technical coding role. This is a leadership and execution ownership role.

Key Responsibilities:

Oversee all support teams and ensure SLA compliance Manage daily operational performance across departments.

Filter and manage escalations before reaching CEO.

Coordinate between Dev, Server, and Carrier teams

Ensure client issues are resolved efficiently.

Enforce deadlines and accountability.

Conduct weekly performance reviews with team leadsIdentify recurring operational failures and implement corrective measures.

Provide structured weekly operational reports to CEO.

What You Will NOT Do

You will not handle coding or development workYou will not negotiate carrier pricingYou will not manage financial accountingYou will not work as a ticket-level support agentYour role is to control execution and maintain discipline

Required Skills:

ExperienceMinimum 5–7 years experience in operations management.

Experience in telecom, call center, VoIP, or tech services industry preferred.

Strong leadership and conflict management skillsAbility to handle pressure calmly.

Ability to take ownership of failures publiclyStrong decision-making ability.

Excellent communication and coordination skills.

Must be disciplined and structured in approachKeyTraits.

We Value Emotionally stable under pressure.

Can say NO when necessary.

Does not shift blameTakes responsibility for outcomes.

Can manage strong personalitiesPerformance MetricsSLA compliance rateEscalation reduction.

Client complaint reductionRepeat issue reductionOperational stability.

Why Join Us

Growing telecom business

Leadership role with direct impact

Opportunity to build structured operationsLong-term growth opportunity

• If you believe you can lead execution and bring operational discipline to a fast-moving telecom business, we would like to hear from you.