Junior Customer Service Representative

Position: Customer Support Executive Location: Day / Rotational Days and timings: 5 days a week Location: Trinity, Bangalore Role Overview: Allied Worldwide is seeking a Customer Support Executive to serve as a coordination point between internal teams, partners, and IT engineers. The role focuses on request management, Communication, and operational support to ensure IT tasks and incidents are handled efficiently and within agreed SLAs. Key Responsibilities: Serve as the primary coordination point for IT-related requests and activities. Communicate with IT engineers to assign, track, and follow up on tickets. Log, update, and manage incidents and service requests in ticketing systems. Monitor progress of IT tasks and ensure timely updates to stakeholders. Escalate issues to relevant IT en