Renewal Representative

NetDocuments · Remote, United States

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.At NetDocuments, were shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. Thats why were building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge.
Our team is redefining whats possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industrys first and only legal context graph—a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls.
Innovation is only part of our story. Whether youre building products, serving customers, or supporting the business, your work helps shape the future of one of the worlds most trusted legal technology platforms.
That commitment to our employees and customers has earned us recognition as one of the nations top workplaces, including:

5000 list of Americas Fastest-Growing Private Companies
Five-time

Top Workplace USA

winner
Multiple

Top Workplaces Culture Excellence

awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits
If youre excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, wed love to meet you.
NetDocuments is seeking a highly skilled Renewal Specialist for our growing Customer Success Renewals Department. As a Renewal Specialist at NetDocuments, you will play a pivotal role in ensuring the success of our subscription-based products and services. Reporting to the Renewals Manager, your primary responsibilities will be to protect NetDocuments’ recurring revenue stream, help grow our customers’ annual revenue, and deliver world-class customer service experience that drives loyalty and satisfaction. Taking ownership of a B2B Renewal portfolio where you will focus on maximizing Subscription/SaaS recurring revenues by ensuring accurate and timely renewals
Accurately forecasting, with explanation, your renewal portfolio to your manager, other members of customer success, and executives
Working within Salesforce.com and other complimentary systems to build quotes, capture important customer details, reprice, upsell/cross-sell, manage your renewals, and generate leads
Establishing cyclical renewal relationships with your customers will be a key performance indicator of your success
Educating customers on NetDocuments products, pricing, contract terms, and any other renewal related topics that model and ensure your trustworthiness to our customers
High level of attention to detail, especially as it relates to working with numbers and reviewing and interpreting B2B customer SaaS software contracts
Willing to adapt and be agile as needed in a new and growing department
Excellent written and verbal communication skills as you will communicate and present in various forms to customers, teammates, managers, and executives on a daily basis
Comfortable working autonomously in your daily activity, yet be a fully available, engaged and supportive member of the Renewal Team and Customer Success department
Bachelor’s degree in business, marketing, or related field. At least 8years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service
At least 5years of prior experience with Salesforce.com or a similar CRM/pipeline management tool; Strong numeracy skills and understanding of Finance, including intermediate or better familiarity with MS Excel and working with high-dollar figures
Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
~ The posted cash compensation for this position includes on-target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.