City head

EMRIOM SOLUTIONS · India

City Head

Experience: 5–8 Years

Location: Bangalore

Industry:Education/EdTech/Home Tutoring

Key Responsibilities

1.City Business Development

Take ownership of the overall business and growth targets for Bangalore

Develop and execute strategies to increase revenue and customer acquisition

Identify new business opportunities and expand the company's presence across Bangalore

Monitor market trends and competitor activities

2.Sales & Revenue

Drive monthly and quarterly sales targets

Develop effective lead-generation and conversion strategies

Monitor sales performance and take corrective actions when required

Build strong relationships with customers, partners, schools, and other stakeholders

3.Team Management

Recruit, train, mentor, and manage the city-level team

Set clear targets and KPIs for team members

Conduct regular performance reviews and ensure accountability

Build a motivated and performance-driven team

4.Tutor / Teacher Operations

Oversee recruitment and onboarding of tutors/teachers

Ensure availability of qualified tutors as per customer requirements

Monitor tutor performance, attendance, and customer feedback.

Resolve operational challenges and ensure smooth service delivery

5.Customer Experience

Maintain high levels of customer satisfaction and retention

Handle customer escalations and ensure timely resolution

Analyse customer feedback and implement service improvements

6.MIS & Operations

Monitor daily city operations and ensure adherence to company processes

Analyse sales, conversion, revenue, and operational KPIs

Prepare and share regular performance reports with management

Ensure effective cost management and operational efficiency

Key Skills & Competencies

Strong sales and business development skills

Excellent team leadership and people-management abilities

Strong communication and negotiation skills

Target-oriented and result-driven approach

Analytical and problem-solving abilities

Strong understanding of the Bangalore market

Ability to manage multiple functions and stakeholders

Experience in Education / EdTech / Home Tutoring will be an advantage

Good knowledge of MS Excel / Google Sheets and MIS reporting

Candidate Profile

An experienced people leader with strong team-management skills

Comfortable working in a target-driven environment

Capable of independently managing city-level business operations

Highly organised and execution-oriented

Customer-centric with strong relationship-management skills

Willing to travel within Bangalore as required