Assistant Manager (Escalation and Resolution)

Are You a Calm-Under-Pressure Negotiator Who Can Turn Unhappy Clients Into Loyal Ones? 1) Do you have hands-on experience resolving escalated customer complaints, refund requests, and chargeback disputes? 2) Can you investigate the root cause of a client's dissatisfaction, separate facts from emotions, and negotiate a “win-win” resolution that keeps their business? 3) Are you comfortable drafting settlement agreements and formal resolution emails with precision and professionalism? 4) Can you respond to chargeback notices and retrieval requests within strict deadlines, and build evidence packages that win disputes? 5) Do you instinctively spot recurring patterns behind complaints and push for the process changes that prevent them? 6) Can you communicate clearly and empathetically in Englis