IT Service Management Governance Analyst - Contract (India)

RED Global · India

RED Global is looking for an Operations Coordinator to support the Global Operations Service Lead in managing day-to-day IT service operations across the Legal & Compliance and REWAM application portfolios.

Roles and Responsibilities:

• Monitor AMS operations, incidents, requests, problems, and changes.
• Track SLA, KPI, service performance, risks, and action items.
• Prepare operational reports, dashboards, and service review materials.
• Support governance meetings, meeting minutes, and follow-up actions.
• Coordinate with vendors, AMS teams, and key stakeholders.
• Maintain service documentation, application inventory, and knowledge repositories.
• Support resource onboarding/offboarding and project transition activities.

Skills and Experience:

• 2–5 years in IT Operations, ITSM, Service Delivery, PMO, or Operational Coordination .
• Understanding of ITIL processes – Incident, Problem, Change, and Request Management.
• Experience with SLA/KPI tracking and operational reporting .
• Experience coordinating AMS teams, vendors, and stakeholders .
• Familiarity with ServiceNow or similar ITSM tools .
• Strong communication, organization, documentation, and follow-up skills.
• Soft skills: structured, process oriented, able to navigate a complex environment
• operational governance, service management coordination, service monitoring, process mapping.

Project Details:

• Location: India (Remote)
• Start Date: ASAP
• Contract duration: 3 months with possible extension
• Rate: USD/Day
• Language: English

If you’re interested, please send your updated CV at rtripathi@redglobal.com or feel free to get in touch.