Oxxford clothes Customer Service Representative

Founded in 1916, Oxxford Clothes is a high-end men’s wear manufacturing company based in Chicago, IL producing custom, made-to-measure and stock suiting. For decades, Oxxford has remained at the forefront of men’s fashions dedicated to maintaining the highest level of quality in handmade craftsmanship.Job Title:       Customer Service Representative                                   Status:            Full-Time, Non-exempt      Reports to:    Operations Manager

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Job SummaryEnsuring that we meet and exceed all service and quality expectations for each Oxxford customer.
Job DutiesProvide excellent customer service and call handling for Oxxford wholesal and Tom James orders and sales inquiriesManage email and voice mail inquiries, providing outstanding response via outbound call or email as appropriateRoute calls to designated individuals and departments when necessaryCommunicate effectively with other departments in servicing customersMaintain proper records in company databasesComplete assignments and respond to inquiries in a timely mannerEducate customers on apparel offerings and unique marketing strategiesPrepare daily status reports as necessary for analyzing and follow upKeep abreast of daily incoming orders; review the orders and send confirmations as appropriateAccurately document all order changes onto order hard copy formsWork closely with the Order Processing Team on customer questions that may arise, paperwork, and questions about ordersAny other duties deemed necessary by manager
Job RequirementsGarment industry experienceExtraordinary call handling and customer service skills·       Must have excellent organizational skills and attention to detailOutgoing personality with the ability to build relationships with customers, sales associates, and coworkersExcellent email, grammar and written communication skillsExperience xzbcwsv with Microsoft Office Suite (Outlook, Word, Excel, etc.)Ability to work in a team environment, think creatively, and perform with enthusiasmMust possess the ability to prioritize multiple tasks in a fast-paced environmentMust demonstrate proven experience in meeting goals and deadlinesEducation RequirementHigh school diploma or GEDWork ExperienceThree to five years of administrative work experience in garment industry (required)Customer service experience (preferred)Experience with AS/400 and Microsoft Office Suite (preferred)