Business Operations Coordinator

Colibri Group · United States

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned professionals. To learn more, please visit: Position Overview: The Business Operations Coordinator is responsible for reviewing and preparing incoming and outgoing continuing education activity documentation, while maintaining a high level of accuracy and a comprehensive understanding of established mailroom operations. This role primarily receives, sorts, and processes incoming test materials and associated payments (by check or credit card), then prepares and sends outbound certificates and related completion documentation. Because this work involves sensitive personal information (e.g., date of birth, license numbers, credit card details), this position operates in a controlled clean-room environment; personal cell phones and other personal electronic devices are not permitted while working in the clean room. This is a full-time, on-site position based in St. Louis, MO (Midtown). \nWhat You Will Do:

• Receive, sort, and process incoming test materials and associated payments, including checks and credit card information
• Scan, code, proof, and grade received continuing education activity documentation
• Prepare, process, and send outbound certificates and related completion documentation
• Handle sensitive personal information (e.g., date of birth, license numbers, credit card details), including information subject to state reporting requirements
• Update customer records and contact customers to resolve any issues that arise within completion forms
• Ensure accuracy of participant information and data entry
• Analyze trends and report potential issues to immediate supervisor
• Apply professional judgment within well-defined boundaries
• Follow all clean-room protocols, including refraining from personal cell phone or personal electronic device use while working on-site

• Minimum 2 years’ experience in an office environment
• High school diploma or GED required
• Good time management skills, ability to meet deadlines, and strong organizational skills
• Detail-oriented and highly organized
• Strong communication skills
• Excels at operating in a fast-paced environment
• Ability to learn new software programs quickly and efficiently
• Highly motivated, imaginative self-starter capable of working independently or in a group
• Superior work ethic, professional maturity, and a positive attitude