Director of Patient Services

Director, Patient Support ServicesThis highly visible role combines operational leadership, manufacturer and provider partnerships, team development, and patient-centered program improvement.

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
What You’ll DoLead and develop 4–8 Therapy Operations Managers and their teamsOversee performance, productivity, quality, patient safety, and program scalabilityManage relationships with pharmaceutical manufacturers, providers, and health systemsLead business reviews, performance discussions, and operational escalationsEstablish KPIs and turn performance data into actionable improvementsStrengthen SOPs, workflows, staffing models, and operational processesPartner with Clinical, Intake, Reimbursement, Quality, and Patient Services teamsPresent program updates and strategic recommendations to executive leadership
What You BringPharmD or active RPh licensureBachelor’s degree required; MBA, MHA, or related master’s preferred1-8 years of progressive xzbcwsv specialty pharmacy or complex therapy leadershipExperience managing managers and building high-performing teamsKnowledge of rare disease workflows, regulatory requirements, and accreditation standardsStrong manufacturer-facing, client-management, and executive presentation skillsCareTend, CPR+, or SPRx experience preferred