Customer Support- Seller Support- Chat process

PineQ Lab Technology · India

Job Summary

We are hiring Customer Support Executives for an International Chat – E-commerce Seller Support process. Candidates with prior experience in International Voice & Chat processes are preferred, especially those with experience in e-commerce/seller support .

Key Responsibilities

• Handle seller queries through international chat support .
• Assist e-commerce sellers with account, order, payment, listing, and platform-related concerns.
• Identify issues, troubleshoot effectively, and provide timely resolutions.
• Maintain professional and customer-focused communication.
• Meet defined quality, productivity, and process SLAs .
• Accurately document customer interactions and resolutions.
• Escalate complex or unresolved issues to the appropriate teams.
• Ensure a high level of customer satisfaction and service quality.

Eligibility & Requirements

• Minimum 1 year of experience in an International Voice & Chat Process.
• Experience in e-commerce processes is preferred .
• Seller Support experience is mandatory.
• Candidates from any industry/domain with relevant seller support experience can apply.
• Excellent written and verbal English communication skills.
• Strong customer service and problem-solving skills.
• Comfortable working in rotational shifts.
• Willingness to work from office in Pune .

Why Join Us?

• Opportunity to work on an international e-commerce process .
• Exposure to a global seller-support environment.
• Company-provided cab facility.
• Growth opportunities within the customer support domain.
• In-house trainings provided by the professional