Customer service representative

Role: Customer Service Advisor

Process: International Voice Process

Key Responsibilities

Handle customer queries from guests and hosts through calls majorly or other support channels if required. Assist with issues related to bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns. Understand the customer's problem by asking appropriate probing questions. Provide accurate resolutions using available knowledge bases, tools, and procedures. Handle customer complaints with patience, empathy, and professionalism. Investigate issues and escalate cases when required. Communicate clearly and maintain a positive customer experience. Document every interaction accurately in the relevant systems.

Eligibility

Undergrad & Graduates Freshers & Experienced both Willingness to work in rotational shifts (including night shifts) Excellent English communication, both verbal and written. Strong listening and comprehension skills. Good problem-solving and decision-making ability. Customer-focused and empathetic attitude. Basic computer and internet skills.