HCLTech Customer Service Fresher Hiring -Nagpur Location

HCLTech · India

HCLTech hiring for fresher candidates

Hiring Alert |Customer Support | Nagpur

We are looking for dynamic and customer-focused Level 1 support to join our team in Nagpur! If you are passionate about IT support and resolving customer issues, this is a great opportunity to kick-start or grow your career.

Role: Level 1 (Customer Service Representative)

Location: Nagpur

Shift: 24x7 Rotational

Week Offs: 2 Rotational Offs

Experience: Fresher

What You’ll Do:

Handle customer queries via calls, emails, and tickets

Perform initial troubleshooting & issue resolution

Log and manage incidents using ticketing tools (ServiceNow preferred)

Ensure timely updates, follow-ups, and proper documentation

Escalate complex issues to higher support levels

Deliver high customer satisfaction

What We’re Looking For:

Strong communication skills

Basic IT troubleshooting knowledge

Willingness to work in rotational shifts

Freshers & early professionals are welcome

B.Tech, BCA, MCA and M.Tech not eligible

Please share your resume on urmika.shahmehta@hcltech.com