Associate Customer Success Manager
Superset · Mumbai, India
FULL TIME
Job Description
Who are we? Superset
is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.
Location - Bangalore
Role Overview As an ACSM at Superset, you’ll be responsible for handling our university clients/customers, handholding during initial on-site implementation of the software platform and building long-term relationships with them.
Key Responsibilities
● Managing multiple stakeholders and understanding their respective business needs throughout the customer lifecycle, ● Providing good customer experience by ensuring that Superset is successfully and smoothly rolled out to the customer - provide software platform training to placements staff and help them set-up the platform, ● Handling escalations and ensuring long term working relationship with the respective university POCs, ● You’ll be required to help potential clients with respect to the platform use, best practices, and promote adoption, ● Keeping a track of adoption metrics to preempt churn rate and managing renewals. This is a role with huge responsibility as you would be entrusted with customer success and student adoption.
Requirements
| You’ll be a great addition to the team if: ● You have 1+ years of experience in account management/customer success/client-facing role/operations, ● You have excellent communication abilities including the ability to listen, understand, assist rightly to the clients, ● You understand that maintaining relations is more about understanding people's psyche than just providing feature resolutions, ● You are passionate about product craftsmanship and care about great customer experience, ● Your experience working with cross-functional teams in a SaaS or a software company would be an added advantage.
is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.
Location - Bangalore
Role Overview As an ACSM at Superset, you’ll be responsible for handling our university clients/customers, handholding during initial on-site implementation of the software platform and building long-term relationships with them.
Key Responsibilities
● Managing multiple stakeholders and understanding their respective business needs throughout the customer lifecycle, ● Providing good customer experience by ensuring that Superset is successfully and smoothly rolled out to the customer - provide software platform training to placements staff and help them set-up the platform, ● Handling escalations and ensuring long term working relationship with the respective university POCs, ● You’ll be required to help potential clients with respect to the platform use, best practices, and promote adoption, ● Keeping a track of adoption metrics to preempt churn rate and managing renewals. This is a role with huge responsibility as you would be entrusted with customer success and student adoption.
Requirements
| You’ll be a great addition to the team if: ● You have 1+ years of experience in account management/customer success/client-facing role/operations, ● You have excellent communication abilities including the ability to listen, understand, assist rightly to the clients, ● You understand that maintaining relations is more about understanding people's psyche than just providing feature resolutions, ● You are passionate about product craftsmanship and care about great customer experience, ● Your experience working with cross-functional teams in a SaaS or a software company would be an added advantage.
Details
| Company | Superset |
| Location | Mumbai, India |
| Type | FULL TIME |
| Niche | general |