Msd 365 crm back office architect

Job Title: MSD 365 CRM Back Office Architect

Experience: 10+ Years

Location: Remote (EST Time Zone)

Compensation: Market Standards

Role Overview

We are seeking a highly experienced MSD 365 CRM Back Office Architect to lead end-to-end architecture design and implementation of enterprise-grade CRM ecosystems. The ideal candidate will have deep expertise in Microsoft Dynamics 365 CRM architecture, large-scale distributed systems, and integration of multi-channel enterprise platforms.

This role demands strong architectural ownership across CRM, integration layers, cloud infrastructure, and high-availability systems supporting mission-critical enterprise operations.

Key Responsibilities

Design and architect scalable Microsoft Dynamics 365 CRM solutions for enterprise environments Lead end-to-end CRM architecture, including back-office systems and integration layers Define multi-tenant architecture strategies for large enterprise deployments Design robust API architecture for seamless system interoperability Architect Omnichannel and CTI integrations for unified customer experience Ensure High Availability (HA) and Disaster Recovery (DR) compliance across systems Design cloud-native solutions on Azure and/or AWS platforms Collaborate with stakeholders to define solution roadmap and technical strategy Guide development teams on best practices, governance, and architecture standards Drive integration with enterprise systems like ERP, billing, and external platforms Ensure compliance with ITIL processes and enterprise architecture frameworks

Required Skills & Expertise

Strong hands-on experience in Microsoft Dynamics 365 CRM Architecture Expertise in Solution Architecture & Enterprise CRM Design Strong knowledge of Multi-Tenant Distributed Systems Experience with API Management, REST/SOAP services, Microservices architecture Deep understanding of Omnichannel systems & CTI integration Experience with Azure and/or AWS architecture (cloud-native systems) Strong background in High Availability & Disaster Recovery design Experience integrating CRM with: SAP CRM Salesforce Kafka Azure Event Hub Enterprise Tolling Systems (MBUF / RUC programs) Strong knowledge of ITIL framework and enterprise processes

Preferred Qualifications

Certification in TOGAF (Enterprise Architecture) or equivalent Solution Architecture certifications Experience in large-scale enterprise CRM implementations Exposure to telecom, tolling, transportation, or regulated industry systems Strong stakeholder management and technical leadership experience

Ideal Candidate Profile

Enterprise-level CRM Architect with strong Microsoft Dynamics 365 expertise Proven experience designing complex distributed CRM ecosystems Ability to translate business requirements into scalable technical architecture Strong leadership in integration-heavy, multi-system environments