Team Lead - Contact Centre

Manage a team of telecallers handling outbound lead calling campaigns. Monitor daily performance, attendance, and productivity. Conduct team huddles, briefings, and performance reviews. Provide real-time guidance and support to improve conversions. Ensure timely calling of allocated leads through dialer/CRM systems. Drive conversion of leads into business (loan bookings, customer acquisition). Monitor lead funnel (dial → connect → interested → conversion). Optimize calling strategy to improve conversion ratios.