QA Specialist

Digilatics · Lahore, Lahore District; Punjab, Pakistan

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Quality Assurance Specialist

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About the Company

Digilatics is an ROI-obsessed digital marketing agency dedicated to the home services industry, helping businesses across the USA get discovered, booked, and scale faster than their competition. We combine data, intent, and AI-driven strategy to turn marketing spend into measurable, trackable revenue. Our clients trust us not just for results, but for the precision, integrity, and partnership we bring to every engagement. Joining Digilatics means joining a fast-growing, high-performance team that takes ownership seriously and measures success by the growth it delivers- for clients and for each other.

About the (Role)

We are hiring a QA Specialist to own quality assurance across two critical delivery streams: website testing and AI & Automation systems. This role ensures every website and every automation/AI workflow meets the highest standard of functionality, reliability, and quality before it reaches a client or goes live internally. You will work closely with designers, developers, the AI & Automation team, SEO teams, and project managers to identify defects, enforce quality standards, and improve overall delivery quality across both functions.

Non- Negotiables

• 4+ years of QA experience in website testing and digital environments
• Strong understanding of website QA methodologies, UI/UX testing principles, responsive design standards, cross-browser and cross-device testing, website performance and accessibility testing
• Proven ability to audit, document, and improve quality processes across both web and automation/AI deliverables

Added advantage

• Hands-on experience testing automation/workflow systems (Zapier, Make, n8n, Pipedream, or similar) — ability to test is required, along with practical hands-on experience building or working inside these platforms
• Ability to test API integrations, webhooks, and data sync between systems (CRM, ClickUp, Google Workspace, HubSpot)
• 2+ years of hands‑on experience working with US-based clients/projects

Key Responsibilities

Website QA

User Experience

• Validate design consistency against approved UI mockups and design systems
• Ensure proper spacing, typography, alignment, colors, and component behavior
• Review user journeys and interactions across pages. Identify visual inconsistencies and UX issues affecting user experience
• Test forms, buttons, menus, modals, navigation, and user flows
• Verify responsiveness across all devices
• Ensure usability and conversion-readiness across landing pages as per checklist

Functional Website Quality Assurance

• Perform complete website testing before and after deployment
• Validate forms and submissions, CTAs and navigation flows, login and registration processes, search functionality, popups and interactive elements, dynamic components and user interactions
• Verify error handling and edge‑case scenarios
• Test website behavior under different user conditions
• Keep logs and coordinate with development teams to resolve functional defects
• Ensure compatibility across browsers; identify browser‑specific rendering and functionality issues
• Validate consistency across various screen sizes and resolutions

Performance & Technical QA

• Validate Core Web Vitals. Identify broken links, redirect issues, missing assets, image optimization problems, and slow‑loading pages
• Verify schema markup implementation
• Validate tracking scripts and dashboard integrations are working properly
• Perform basic debugging using browser developer tools
• Coordinate with developers to resolve technical defects

Accessibility & Compliance QA

• Ensure websites follow accessibility standards and usability best practices as per checklist
• Test keyboard navigation, color contrast, form labels, alt tags, and accessibility structure
• Identify user experience barriers and usability issues
• Maintain quality standards aligned with outlined expectations

Regression & Release Testing (Website)

• Perform regression testing after updates and deployments
• Verify that new changes do not affect existing functionality
• Conduct smoke testing before release
• Maintain bug reports and testing documentation
• Ensure all issues are validated before sign‑off

PART B — AI & Automation QA

AI Workflow & Automation Testing

• Test AI-powered workflows and automation systems before deployment, including AI agents for reporting, lead management, SOP execution, and customer support assistance
• Validate automations built in Zapier, Make, n8n, Pipedream, or similar platforms for accuracy, reliability, and failure handling
• Test API integrations, webhooks, JSON payloads, and OAuth connections for correct data flow
• Verify data synchronization accuracy between CRM systems, ClickUp, Google Workspace, HubSpot, and other connected tools
• Identify workflow failures, determine root causes, coordinate fixes with the AI & Automation team, and ensure fixes are implemented.

ClickUp QA

• Test ClickUp workspaces, templates, custom fields, dashboards, and automations for accuracy before rollout
• Validate onboarding, reporting, and task‑routing workflows function as per pre‑defined flow
• Flag structural or logic errors in ClickUp automations proactively before they affect operations

AI & Automation Regression & Reliability

• Re‑test automations and AI workflows after updates to confirm no broken logic or data integrity issues
• Monitor live automation performance and investigate anomalies or failures
• Maintain defect logs, test cases, and QA documentation specific to automation/AI systems
• Ensure automation reliability and data accuracy before and after every deployment

Process & Quality Management (Both Streams)

• Define and enforce QA frameworks, SOPs, and testing standards across web and AI automation deliverables
• Develop standardized QA checklists for both streams
• Maintain defect logs and testing documentation
• Identify bottlenecks and recommend improvements
• Ensure all deliverables meet client and US market quality standards

Strategic Responsibilities

• Translate website and automation AI quality requirements into measurable QA benchmarks
• Align QA processes with business goals and project requirements
• Proactively identify risks in website usability, UI consistency, performance, functionality, accessibility, and automation/AI reliability
• Drive continuous quality improvement initiatives across both functions
• Handle any special QA request raised by management or department leaders

Team & Ownership Expectations

• Act as the final quality gate before website and automation deliverables go live
• Provide clear and actionable feedback to developers and the AI & Automation team
• Enforce quality standards and reject subpar outputs
• Ensure all bugs and workflow failures are properly documented and resolved
• Take full ownership of quality outcomes across both web and AI/automation delivery

Tools & Technical Skills

• Website Testing Tools: Chrome DevTools, BrowserStack, Lighthouse, PageSpeed Insights, GTmetrix
• Automation & AI Testing Tools: Zapier, Make, n8n, Pipedream (or similar), Postman/API testing tools
• UI/UX & Collaboration Tools: Figma, ClickUp, Jira, Trello
• SEO & Technical Validation: Screaming Frog, Ahrefs, SEMrush
• Basic Technical Knowledge: HTML, CSS, JavaScript (for debugging), responsive design principles, REST APIs, Webhooks, JSON, OAuth basics

Ideal Candidate Traits

• Highly detail-oriented and analytical. Excellent observation skills
• Strong problem-solving mindset across both web and automation systems
• Proactive, accountable, and process-driven
• Efficiently collaborating across multiple teams (Web, AI & Automation, Paid Ads, SEO, Content, Design, etc.)
• Passionate about creating exceptional user experiences and reliable automated systems

Do Not Apply If You

• Require constant follow-ups
• Lack hands-on experience with US clients
• Are not comfortable enforcing quality standards
• Prefer execution-only roles without ownership
• Have limited experience with website testing and UI/UX validation
• Have no hands‑on exposure to automation/workflow platforms

Team & Ownership Expectations

• Act as the final quality gate before delivery
• Provide clear, actionable feedback across teams
• Enforce quality standards and reject subpar outputs
• Mentor teams on QA best practices
• Take full ownership of quality outcomes

Ideal Candidate Traits

• Highly detail-oriented and analytical
• Strong problem-solving mindset
• Comfortable working across multiple departments
• Proactive, accountable, and process-driven

Do Not Apply If You

• Require constant follow-ups
• Lack hands-on experience with US clients
• Are not comfortable enforcing quality standards
• Prefer execution-only roles without ownership

Equal Employment Opportunity

We provide Equal Employment Opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetic information. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

Other Benefits

• Paid Time Off
• Competitive Salary
• Performance-based Bonuses
• Health Insurance

Work Location

• Lahore, Pakistan (On‑site)

Work Schedule

• 5:00 PM – 2:00 AM Pakistan Time (Aligned with 08:00 AM – 05:00 PM EST)
• Monday - Friday

Time is subject to change to accommodate things like daylight saving & Ramadan.