Sap sd- gst consultant

Please Note: This role needs good exp into GST configuration

Immediate joiners are preferred.

. Role Overview

The SAP SD Support Consultant will be responsible for day-to-day operational support of the Sales & Distribution module, ensuring smooth execution of Order-to-Cash (O2 C) business processes.

The role involves close interaction with business users, handling production issues, resolving incidents within SLA, and supporting continuous process improvement.

2. Key Responsibilities

A. Business Process Support (O2 C)

Support end-to-end Order-to-Cash processes: Inquiry / Quotation Sales Order creation Delivery & Picking Billing & Invoicing Credit Management Understand current business workflows and operational constraints. Identify gaps between business requirements and system behaviour.

B. Daily End-User Support

Handle daily SAP SD incidents and service requests. Analyse and resolve errors in: Sales order processing Delivery creation and PGI Billing documents Pricing conditions Output determination (invoice, delivery note, packing list) Provide workarounds and permanent fixes for recurring issues.

C. Configuration & Issue Resolution

Troubleshoot and maintain SD configurations: Pricing procedures & condition records Copy control Output determination Incompletion procedures Schedule lines Partner determination Identify configuration-related root causes and propose corrective actions.

D. Integration Support

Support SD integration with: FI (account determination, revenue posting, tax) MM (ATP, delivery, stock, billing relevance) WM/EWM (picking, packing, delivery processing) Coordinate with FI/MM consultants for cross-module issues.

E. Master Data Support

Support and validate: Customer master data Material master (sales views) Pricing and tax master data Assist users in correcting master data issues impacting transactions.

F. Change & Enhancement Support

Analyse business change requests and feasibility. Prepare functional specifications for enhancements. Support testing (UAT) and transport activities. Ensure proper documentation and change compliance.

3. Daily Responsibilities

Resolve high-priority user issues impacting billing, dispatch, or sales. Monitor stuck deliveries, billing blocks, credit blocks. Support pricing/tax discrepancies. Coordinate with support lead for escalations. Update tickets in ITSM tools

4. Weekly / Periodic Responsibilities

Participate in weekly support review meetings. Analyze recurring issues and prepare RCA. Support month-end billing and revenue closing activities. Conduct user training / refreshers on SD transactions.

5. Required Skills & Experience

Technical Skills

4–8 years of SAP SD experience (Support/AMS preferred). Strong understanding of O2 C business processes. Hands-on experience in production issue handling. Good knowledge of pricing, tax, billing, credit management. Understanding of SD–FI and SD–MM integration.

Soft Skills

Strong communication with business users. Ability to work under pressure during critical business cycles. Analytical and problem-solving mindset. Ownership and accountability for issues.

6. Tools & Systems

SAP ECC / S/4 HANA (SD) SAP GUI / Fiori ITSM tools (Service Now, JIRA, SAP Solution Manager) Basic knowledge of debugging / log analysis (functional level)

7. Key Deliverables

Stable day-to-day SD operations. Reduced incident recurrence. Improved user satisfaction. Accurate documentation of issues and solutions. Support for continuous business improvement.

8. Preferred (Nice to Have)

Experience in S/4 HANA SD or S/4 HANA Migration. Exposure to pricing routines, user exits, or enhancements. Experience with E-Invoicing / GST / regional tax compliance. Exposure to Fiori SD apps.