Team lead - us healthcare

Exciting Opportunity at HCLTech Lucknow for Team Lead US Healthcare

Mandatory Functional Skills Required_

Mandatory 3 years of experience as Team Lead US Healthcare in RCM & AR calling and total min 4 years of experience require. Strong knowledge of US Healthcare workflows (RCM / Payer / Provider / DME preferred) Hands‐on experience with healthcare tools and medical billing systems. Understanding of US healthcare regulations & HIPAA compliance

Key Performance Indicators_

(KPIs)SLA & Productivity adherence Quality scores and audit compliance Team attrition and engagement Client satisfaction & escalation management

Key Responsibilities_

Team & People Management

Lead, mentor, and manage a team of 15–25 healthcare associates. Allocate work, monitor daily productivity, and ensure SLA adherence. Conduct regular team huddles, 1:1s, performance reviews, and coaching sessions. Identify training needs and support onboarding of new joiners. Handle attendance, leave management, and team discipline.

Operational Excellence

Ensure accurate and timely processing of US healthcare transactions (Claims, Billing, AR Follow-ups, Eligibility, Prior Authorization, etc.). Monitor KPIs such as Productivity, Quality, TAT, AHT, and SLA. Track daily/weekly performance dashboards and share reports with leadership. Manage queue balancing and workload distribution.

Quality & Compliance

Ensure adherence to HIPAA, PHI guidelines, and client-specific SOPs. Drive quality improvement initiatives and reduce rework/errors. Support internal/external audits and compliance requirements. Implement corrective action plans for quality or SLA gaps.

Process Improvement

Identify opportunities for process optimization, automation, and efficiency gains. Support Lean / Six Sigma / Continuous Improvement initiatives. Document SOP updates and ensure knowledge transition within the team.