Assistant Operations Manager

ATA · Maharashtra, India

Position -Assistant Manager Ocean Import

Department- Operations Ocean Freight

Reports To - Operations Manager Ocean Import

Location - Mumbai

Contact Person- Vaibhavi Pande-

Position Overvie

w
The Assistant Manager Ocean Import is responsible for the end-to-end execution of Ocean Import shipments, ensuring seamless coordination with overseas agents, shipping lines, co-loaders, customs brokers, transporters, customers, and internal stakeholders. The role is accountable for timely documentation, shipment visibility, customs clearance coordination, invoicing, system updates, and maintaining high levels of customer satisfaction while ensuring compliance with company SOPs and KPI

s.
Key Responsibilit

ies
Shipment Operat

• ionsHandle end-to-end Ocean Import shipments including FCL, LCL, and Sea Cross Trade shipme
• nts.Prepare and process Import General Manifest (IGM) filings through Shipping Lines, Co-loaders, ODEx Portal, and other applicable platfo
• rms.Coordinate with overseas agents, ATA offices, shipping lines, and co-loaders for bookings, shipment status, draft documents, final pre-alerts, and related documentat
• ion.Monitor shipment movement and ensure timely communication of shipment milesto

nes.
Customer & Vendor Coordin

• ationCoordinate with customers regarding draft documents, pre-alerts, shipment status, delivery schedules, and operational upd
• ates.Work closely with Customs House Agents (CHA), transporters, co-loaders, and other service providers to ensure timely customs clearance and cargo deli
• very.Identify opportunities for operational efficiency and cost optimization while maintaining service qua

lity.
Documentation & Comp

• lianceEnsure timely and accurate preparation of shipping document
• ation.Submit IGM manifests within prescribed time
• lines.Maintain complete and error-free shipment documentation to avoid penalties, delays, or operational i
• ssues.Ensure compliance with statutory regulations and company

SOPs.
Finance & System Man

• agementCoordinate with the Accounts team for shipping line payments, vendor payments, and customer inv
• oicing.Ensure timely job opening, milestone updates, and shipment closure in the VIZIO
• system.Generate operational reports and management reports as re

quired.
Communication & Es

• calationProvide timely Daily Status Reports (DSR) to customers, Client Relations, Sales, and Man
• agement.Proactively escalate operational issues, shipment delays, or exceptions to the Operations Manager, Client Relations, and Sale
• s teams.Maintain regular communication with customers to understand operational requirements and enhance service

quality.
Key Performance Indicato

rs (KPIs)
A. Operational

Excellence
KPITargetDraft documents, final pre-alerts, and shipment status updates shared within 12 working hours of receipt98%Shipment milestones updated in VIZIO within 12 working hours of activity completion99%Job closure submitted to Accounts within 48 hours of shipment arrival at final POD; customer invoice shared within 12 working hours of receipt80%IGM Manifest filed with Shipping Line/Co-loader at least 3 working days prior to vessel arrival at Fi

nal POD100%
B. Customer

Satisfaction
KPITargetDaily shipment status updates shared with Client Relations and Sales100% ComplianceDaily shipment tracking with proactive customer communication and timely escalation of issues98%Customer engagement through 510 calls per day with records maintainedDai

ly Compliance
C. Customer Po

rtfolio Growth
KPITargetError-free documentation minimizing penalties and operational costs98%Timely communication and updates to Client Relations, Sales, and Customers within 12 working hours100% CompliancePositive customer feedback through feedback forms/emails95% Po

sitive Feedback
Jo

b Specifi

• cationsEducationGraduate in Commerce, Logistics, Supply Chain Management, Business Administration, or a rel
• ated discipline.Diploma or certification in Shipping, Logistics, or Freight Forwarding will be an
• added advantage.Assistant Manager: 8+ years of relevant experience in Ocean Import & Export Fre