Customer Success Manager - South

Netcore · India

Customer Success Manager

Location: Bengaluru (On-site)

Work Model: Work From Office (WFO)

Employment Type: Full-Time

At Netcore , we partner with leading global brands to deliver Agentic AI-powered customer engagement at scale. We are looking for a senior, business-oriented Customer Success Manager who brings proven expertise in client-facing ownership, executive business reviews, and revenue growth across BFSI and E-commerce accounts.

This role is for someone who is comfortable sitting across the table from CXOs, owning commercial outcomes, and being directly accountable for retention, renewals, expansion, and revenue targets .

What You’ll Do

• Own end-to-end customer success for a portfolio of , Retail / E-com / BFSI clients with clear accountability for retention, renewals, and growth
• Act as a trusted business advisor to senior stakeholders by deeply understanding customer business models, KPIs, and growth priorities
• Plan, lead, and present QBRs and MBRs with clear storytelling around ROI, performance, insights, and next-step recommendations
• Identify and drive upsell and cross-sell opportunities , contributing directly to revenue expansion and account growth
• Partner with customers to design and execute lifecycle, engagement, and retention strategies aligned to their business goals
• Drive product adoption and value realization , ensuring customers extract measurable outcomes from Netcore’s platform
• Proactively manage risks, handle escalations, and prevent churn through structured success plans
• Share data-backed insights, industry benchmarks, and best practices to continuously elevate customer maturity
• Collaborate closely with Sales, Product, Marketing, and Support to deliver on customer and revenue outcomes
• Build strong customer advocacy through case studies, testimonials, webinars, and industry forums

What We’re Looking For (Non-Negotiable)

• 3-6 years of proven experience in a client-facing Customer Success / Account Management role within SaaS / Martech / CRM
• Demonstrated ownership of QBRs, MBRs, renewals, upsell, cross-sell, and revenue targets
• Strong track record in driving customer retention, account growth, and commercial outcomes
• Experience working with enterprise or mid-market clients in Retail / BFSI / E-commerce domains
• Excellent executive communication, presentation, and stakeholder management skills
• Ability to translate data into clear business narratives and recommendations
• Comfortable operating in a high-accountability, WFO environment

Good to Have

• MBA / PGDM in Marketing or related field
• Experience working in fast-paced, high-growth SaaS organizations

Why Join Netcore?

You'll help shape products used by leading global brands while working alongside a high-performing design and product team that values craftsmanship, experimentation, and continuous learning. If you're passionate about creating software that doesn't just work, but feels exceptional - we'd love to hear from you!

Global Recognitions

• Leader in Commerce Search and Product Discovery in The Forrester Wave 2023
• The only Forrester-rated global vendor in Product Discovery, Cross Channel Marketing Hubs and Email.
• Leader in Marketing Platforms in G2’s Winter 2024 Grid
• Top 20 global Google Cloud Partner
• Appraised at Level 3 of ISACA’s CMMI® by Equalitas Certifications Limited
• Great Place to Work® for six consecutive years in India

Know More About Us

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~ Netcore is an equal opportunity employer